Ordering documentation, 9 documentation feedback, 10 obtaining technical assistance – Cisco 3600 Series User Manual
Page 15: Cisco tac website, Opening a tac case, Documentation feedback, Obtaining technical assistance
15
Ordering Documentation
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems
Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS
(6387).
9
Documentation Feedback
You can submit e-mail comments about technical documentation to [email protected].
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the
following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
10
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance
Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features
the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract,
please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco
products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located
at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a login ID or password, register at this URL:
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your
network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case
Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended
resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help
keep your business operations running smoothly.