Remedy, Before requesting help – Panasonic KX TGA420B User Manual

Page 70

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Before Requesting Help

System Features (Voice Mail System/Automated Attendant
System/Answering System)

Problem

Remedy

I The Automated Attendant

I

System is on, but incoming

! messages are not recorded
’ in you mailbox.

►The remaining recording time or the

number of messages which can still be

recorded is 0. Erase unnecessary

messages (p. 50) or you may ask the

operator to erase unnecessary messages.

You cannot access your

mailbox by pressing

[VOICE MAILl.

• Make sure that the station unit is in the

standby mode.

• You may not be able to access the mailbox,

if 4 other units are in use (for users
registered to KX-TG4000B) or if more than

one unit is in use (for users registered to

KX-TG2000B). Try again later.

• If the Automated Attendant System or

Answering System is responding to 4 calls

(for users registered to KX-TG4000B) or 2

calls (for users registered to KX-TG2000B)

on separate lines, you cannot access the

mailbox. Try again later.

•The station unit is too far from the base

unit. Locate the unit near the base unit.

• If

“Enter mailbox password”

is

displayed, the direct access mode is OFF

(p. 41). Enter the mailbox password and

press [#|.

You cannot access your

mailbox from a touch tone

phone.

• Make sure you press @ and enter the

correct password.

• The Automated Attendant System or

Answering System may not respond if the
tones are too short to activate the unit.

Press each button firmly.

While recording a greeting

message, incoming call

tones are heard.

• To answer the call, press the called line

button. The recording will stop. Start from

the beginning after hanging up.

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