AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
Acm administration manual, Maxcs release 7.5
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Table of contents
Document Outline
- About This Documentation
- New Features
- Enhancements Included in MAXCS Release 7.5
- Enhancements Included in Release 7.0 Update 1
- Enhancements Included in Release 7.0
- Enhancements Included in Release 6.7 Update 1
- Enhancements Included in Release 6.7
- Enhancements Included in Release 6.5 Update 1
- Enhancements Included in Release 6.5
- Enhancements Included in Release 6.0
- System Requirements and Installation
- Getting Around MaxAdministrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- Media Server and Gateway Management
- Voice Mail Configuration
- Auto Attendant Configuration
- Multilingual Configuration
- Call Recording Configuration
- Application Extension Configuration
- Board Configuration
- Configuring Boards
- Board Configuration Parameters
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Board SIPSP
- Configuring Virtual Board HMCP
- Configuring the MAX1000/2000 Board
- Configuring the Virtual MobileExtSP Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- About the Apply To Button
- Setting up Extensions
- Configuring Group Options for an Extension
- Adding or Removing Group Assignments
- Setting up Station Speed Dialing
- Setting Mailbox Options
- Setting Message Notification Options
- Configuring Calling Restrictions
- Setting Answering Options
- Configuring One Number Access
- Setting Up Monitor Lists
- Setting Up IP Extensions
- IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Creating and Configuring Workgroups
- Overview of Workgroup Configuration Window
- Setting Up Workgroups
- Establishing Workgroup Membership
- Setting Business Hours
- Skill Based Routing
- Setting Workgroup Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Queue Management – Basic
- Queue Management – Advanced
- Application Extension Queue Control
- Agent Logout Reason Codes
- MaxCall Configuration
- Using MeetMe Conference
- MeetMe Conference Features
- Setting the MeetMe Conference Extension
- MeetMe Conference Window
- Working in the MeetMe Conference Window
- Creating a Meeting
- E-mailing a Meeting Invitation
- Modifying the E-mail Template
- Starting and Stopping a Meeting
- What the MeetMe Conference Host Can Do
- Joining a MeetMe Conference
- Location-Based E911 (for Roaming Users)
- About E911 Location IDs
- Designing E911 Location IDs for Your Organization
- AltiGen IP Phones Supporting E911 Location IDs
- E911 Hierarchy
- E911 Location ID Configuration Process
- Creating the E911 Location ID Table
- Requiring a Password to Change E911 Location ID
- Assigning E911 Locations on AltiGen IP Phones
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening Enterprise Manager
- Overview of Enterprise Manager
- Setting VoIP Codec Profiles
- Setting Codec Priority
- About the G.722 Codec
- Assigning Codec Profiles to IP Addresses
- Managing IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the Domain
- Managing Domain Users
- Configuring Departments in a Multi-site VoIP Domain
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Microsoft Exchange Integration
- Fax-over-IP Configuration
- Limitations
- Requirements
- Overview
- Configure an IP Extension for FoIP
- Enabling this setting changes the configuration for this extension as follows:
- Configure In Call Routing for FoIP
- Create a SIP Trunk for Fax Routing
- Configure Two Fax Registration Channels
- Configure Gateway Devices
- FoIP Hunt Groups
- Tools and Applications
- AltiGen Board Test
- CT-Bus Test Tool
- Backup and Restore Utility
- MAXCS Admin & Extension Security Checker
- Start & Stop All AltiGen Services
- Trace Collector
- Network Log for AltiGen IP Phones
- Voice File Converter
- Read Config
- Work/Hunt Group Converter
- Exporting and Importing Extensions
- AltiGen Custom Phrase Manager
- HMCP Certification Test Tool
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index