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MAXCS 7.0 SuperQ
Manual
AltiGen MAXCS 7.0 SuperQ User Manual
Superq, Manual
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SuperQ
TM
Manual
August, 2011
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Table of contents
Document Outline
About AltiGen SuperQ
System Requirements
Important WAN Considerations
Installing SuperQ
For SuperQ Server Administration
Additional Server Setup
SuperQ Service
For SuperQ Manager and SuperQ Monitor Clients
Application Extension Configuration
Using AltiGen SuperQ Manager
Login
Toolbar
Network Configuration
Adding a SuperQ
Adding a MAXCS Server to SuperQ
Workgroup Configuration
Adding a Workgroup to SuperQ
Call Distribution
Queue Management
Quit Queue Option
CDR Backup Settings
Running SuperQ Reports
Query/Print Reports
Call Detail
SuperQ Group Activity
Distributed Calls Activity
Call Source
Queue Time
Daily Longest Queue Time
Cumulative SuperQ Activity
Cumulative Server & Workgroup Activity
Call Priority
CDR Files
Call Table
Summary Table
Using AltiGen SuperQ Monitor
SuperQ Status
Local Workgroup Status
SuperQ Statistics
Call Log View
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