Avaya one-X - Manual (Page 16)

Making Calls Using the Call Back Feature
16 Avaya one-X™ Mobile User Guide for iPhone February 2008
Overview of the Avaya one-X Mobile Call Back Feature
Step 1: Enter or select the number you want to call, and then select Call Back. This tells your
corporate telephone system (or PBX) to initiate the call. (You can select Call Back from multiple
locations within the Avaya one-X Mobile application. See the locations listed on the previous
page.) After you select Call Back, you then select the phone you want to use. This will usually,
but not always, be your iPhone.
Step 2: Your corporate telephone system calls the phone you selected to use. You answer the
call and press the 5 key. The phone you answer the call on will usually be your iPhone, but it
could be any phone included in your list of Send Calls destinations, such as your home phone
or a hotel room phone. The following illustration shows your iPhone.
Step 3: While you wait, your corporate telephone system calls the person you want to talk to.
Step 4: You can begin talking after the other phone is answered by a person or voicemail
system.
Mobile Device
with Avaya one-X Mobile
Phone
555-1234
IP-PBX
User initiates call in Avaya one-X
Mobile, and the PBX is notified.
Mobile Device
with Avaya one-X Mobile
Phone
555-1234
IP-PBX
PBX calls mobile device. User answers
and presses the 5 key.
Mobile Device
with Avaya one-X Mobile
Phone
555-1234
IP-PBX
Standard voice connection is
established between mobile device
and PBX.
PBX calls the phone the user
wants to talk to.
Mobile Device
with Avaya one-X Mobile
Phone
555-1234
IP-PBX
Called phone is answered, and
call is established with the
mobile device via the PBX.