Kenmore HE2 PLUS - Manual (Page 24)

Leaking Door won't unlock
Was the door opened during “Add a garment”?
Water can drip off the inside of the door, when the door is
opened after the start of a cycle.
Is HE detergent being used?
The non-High Efficiency detergents can cause oversudsing
which can leak from the rear of the washer.
Are the fill hoses tight?
Are the fill hose gaskets properly seated?
Check both ends of each hose. See “Connect the Inlet Hoses.”
Is the drain hose properly installed?
The drain hose should be secured to the drainpipe or laundry
tub. See “Secure the Drain Hose.”
Is the sink or drain clogged?
Sink and drainpipe must be able to carry away 17 gal. (64 L)
of water per minute. If clogged or slow, water can back up
out of drainpipe or sink. Check household plumbing (laundry
tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operation
Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills. Dilute fabric softener in the
fabric softener dispenser.
Did you put powdered or liquid color-safe bleach into the
liquid chlorine bleach dispenser (on some models)?
Add powdered or liquid color-safe bleach to the Main Wash
compartment. Do not use the chlorine bleach dispenser for
color-safe bleach.
Is the fabric softener dispenser clogged?
Clean the fabric softener dispenser. See “Washer Care” for
details.
Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or liquid
chlorine bleach to the correct compartments. Add powdered or
liquid color-safe bleach to the Main Wash compartment.
Is there water in the dispenser at the end of the cycle?
A small amount of water will remain in the dispenser
compartment. This is normal.
Washer odor
See “Cleaning Your Washer.”
Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors leave the door open to allow the washer to dry
between uses.
Did all of the water drain out of the washer during the spin?
Select RINSE/DRAIN & SPIN, and then select 2ND RINSE (to
turn off the rinse option) to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Is the door locked and is the “Add a garment” light on?
Press STOP once. The door will unlock.
Washer won't run, fill, rinse or tumble; washer stops
^WARNING
Eiectricai Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Is the power cord plugged into a grounded 3 prong
outlet?
Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?
Do not use an extension oord.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse, or reset the circuit breaker. If the problem
continues, call an electrician.
Are both the hot and cold water faucets turned on?
Turn on the water.
Is the water inlet hose kinked?
Straighten the hoses.
Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated film or particles. Reinstall hoses,
turn on water and check for leaks.
Is the washer in a normal pause in the cycle?
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Is the washer overloaded?
Wash smaller loads.
Is the washer door firmly shut?
The door must be closed during operation.
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