Troubleshooting, Warning – Kenmore 401.39000 User Manual

Page 14

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TROUBLESHOOTING

Review this table to find do-it-yourself solutions for minor performance problems.

Any service needed, other than maintenance described in this Use & Care Guide

should be performed by a Sears or other qualified service agent.

A

WARNING

Disconnect electrical supply before performing maintenance to the

unit. Failure to do so could result in electrical shock or personal injury.

PROBLEM

POSSIBLE CAUSE

POSSIBLE SOLUTION

Cleaner won’t run

1. Power cord not firmly plugged

into outlet.

1. Plug unit in firmly.

2. Blown house fuse or tripped

house circuit breaker.

2. Check fuse or breaker in home,

replace fuse

/

reset breaker.

Cleaner won’t pick
up or low suction.

1. Hose wand not firmly attached

to hose wand base.

1. Make sure that hose wand is

securely attached to hose wand

base.

2. Dust bin not installed correctly 2. Review dust bin removal and

replacement - Pg.10

3. Dust bin full.

3. Empty dust bin - Pg.10

4.

Brushroll worn

4. Replace brushroll - Pg.12

5. Broken or worn belt.

5. Replace belt - Pg.12

6. One or both filters clogged.

6. Remove filters and clean - Pg.11

7. Carpet height setting is

incorrect.

7. Set carpet height adjust lever

to appropriate setting for carpet

being cleaned - Pg.9

Dust escaping

1. Dust bin full.

1. Empty dust bin - Pg.10

from cleaner

2. Dust bin not installed correctly. 2. Review dust bin removal and

replacement - Pg.10

3. Hose not installed correctly.

3. Review hose placement - Pg.7

4. Exhaust filter clogged.

4. Replace exhaust filter.

5. Filter assembly not positioned

properly.

5. Ensure that filter assembly is

positioned properly.

6. Motor filter clogged.

6. Clean motor filter

Cleaner tools won’t
pick up

1. Hose clogged.

1. Check inlets, hose and dust bin

for obstructions; remove. If clog

persists, take vacuum cleaner to

a sears or other qualified service
dealer.

2. Dust bin full.

2. Empty dust bin - Pg.10

3. One or both filters clogged.

3. Remove filters and clean - Pg.11

Headlight not

1. Bulb burnt out.

1. Replace bulb - Pg.13

working

2. Loose electrical wires.

2. Take to sears service center.

Cleaner is difficult

to push

1. Carpet height setting is

incorrect.

1. Set carpet height adjust lever

to appropriate setting for carpet

being cleaned - Pg.9

2. Broken or worn belt.

2. Replace belt - Pg. 12

14

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