Cisco VWCC User Manual
Vwcc cisco phone users guide
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Table of contents
Document Outline
- Table of Contents
- To configure your voice mail box press the messages button on your phone as shown below:
- You will be prompted to enter your password. Call the Help Desk for help with your password. Enter your password and follow the prompts. You will be asked to:
- Record your name.
- Set a personal greeting, if desired.
- Change your password.
- 2. Directory Types on your Cisco Phone
- There are 4 primary directory types: Missed Calls, Received Calls, Placed Calls, and Corporate Directory. Each of these can be reached by pressing the directories button on the phone, scrolling to the applicable directory and then pressing the softkey button below Select.
- Tip: You can press the number key corresponding to the desired menu option, rather than scrolling and then pressing Select.
- Missed Calls shows the calls that have come in that you did not answer. You can use the navigation button to scroll through the missed calls and if there is one that you want to return, you can then press the softkey button below Dial to dial that number.
- Received Calls shows the calls that you have answered. Again you can scroll through these calls and select one to be dialed again if you wish.
- Tip: You can press the number key corresponding to the desired menu option, rather than scrolling and then pressing Select.
- There are 4 primary directory types: Missed Calls, Received Calls, Placed Calls, and Corporate Directory. Each of these can be reached by pressing the directories button on the phone, scrolling to the applicable directory and then pressing the softkey button below Select.
- 3. Setting Up Services (using the web interface)
- After you log in you will see the following welcome page, which gives you a menu of options available. You may never need to access some of these options however (Service URL Buttons, Locale for this phone, Locale for these web pages, Plugins).
- Contact the helpdesk for the default password for your CallManager User ID. This should be changed immediately upon login! If someone else knows your password they can control settings on your phone so please change your password as soon as you get your new phone. Note: This password is not the same as the password used for voice mail.
- Click on the link “Change your Password” on the Cisco CallManager User Options Menu as shown on page 7.
- The Change Your Password page displays as shown below.
- Enter the Current Password and then enter the New Password that you want to replace it with and enter it again under Confirm Password.
- Click and your password is changed.
- You will need a PIN to set up specific phone services. Contact the Help Desk for the default PIN for your CallManager User ID. This should be changed immediately before configuring any services. If someone else knows your PIN they can control settings on your phone so please change your PIN as soon as you get your new phone. Note: Your PIN is not the same as the password for Call Manager or the password used for voice mail.
- Click on the link “Change your PIN” on the Cisco CallManager User Options Menu as shown on page 7.
- The Change your Personal Identification Number (PIN) page displays as shown below:
- Enter the Current PIN, the New PIN and then Confirm the New PIN .
- Click to change the PIN.
- Note: If you have already added services with the old PIN number, go back to those services and enter your new PIN number so the services will work properly.
- You can forward all of your calls to a different number. For example, you can forward calls to your voice mail or to an internal extension such as a coworker that will be covering for you while you are away from your desk. Call forwarding can be done directly on your phone by pressing the softkey button below CFwdALL on your phone. OR From the web interface, you can click on “Forward all calls to a different number” on the Cisco CallManager User Options Menu as shown on page 7 to forward your calls. Check the box next to “Forward all incoming calls on line 1 (Your number) and select either Voice Mail or input the new number that you want the calls forwarded to. (Note: You may have multiple lines appearances on your phone. Be careful to select the appropriate line when forwarding calls to another number.)
- Then press the key.
- To add or update speed dials click on the link “Add/Update your Speed Dials” on the Cisco CallManager User Options Menu as shown on page 7. (Note: These could be coordinated within an office to simulate the Intercom function on the old phones.) After clicking the link you can assign speed dials from 1-99 for your phone. If you have any spare programmable buttons on your phone, they will get the first speed dials, e.g. if you have 1 programmable button that has not been set to a specific phone line, speed dial 1 will be on that button.
- The remaining speed dials are used by entering the speed dial number on your phone, then pressing the softkey button below AbbrDial on your phone display.
- The following screen shot shows the page for adding and updating speed dials. Just enter the complete phone number next to the Speed Dial #. The phone number should be entered exactly the same as if you were dialing the number yourself (for off-campus, enter 9 plus the 7 digit number, etc.). The Display Text field can be used to enter who or what the phone number is for. (If the speed dial is for a programmable button , the Display Text will show next to the button.)
- Phone services are applications that you can access on your phone. Two default services are available: Fast Dials and My Address Book. Some clients require additional services which will be made available by individual login as needed.
- Click on the link Configure your Cisco IP Phone Services on the Cisco CallManager User Options Menu.
- Enter your User Identification (same as your CallManager User ID-the portion of your email address to the left of the “@” that you entered on the logon screen), and your PIN in the appropriate boxes. (Contact the Help Desk if you don’t know your PIN.) After filling out the appropriate fields click to subscribe to the My Address Book service.
- Click on the link Configure your Cisco IP Phone Services on the Cisco CallManager User Options Menu.
- From the Available Services (for new subscription) menu, select Fast Dials and click . (See screenshot below.)
- The Fast Dials configuration page will appear:
- Enter your User Identification (same as your CallManager User ID-the portion of your email address to the left of the “@” that you entered on the logon screen), and your PIN in the appropriate boxes. (Contact the Help Desk if you don’t know your PIN.) After filling out the appropriate fields click to subscribe to the Fast Dials service.
- Click on the link “Configure your Personal Address Book” on the Cisco CallManager User Options Menu as shown on page 7.
- The Add a New Address Book Entry page will appear.
- Complete the required fields and then click to insert the new entry into the address book.
- Click on Add a New Entry to add more contacts to your Personal Address Book. Click on Return to Search to take you back to the previous screen to do a search for entries within your Personal Address Book.
- You can configure fast dials several ways.
- Option 1:
- The Add a New Fast Dial Entry page will appear:
- First select the Index number that you want to use for the Fast Dial entry. Then select the Personal Address Book Entry and choose the person you want to set up a Fast Dial entry for.
- Under Choose a directory number for the selected Address Book Entry, you need to select the phone number you want to associate with the Fast Dial entry.
- Next click to insert the number into your fast dials list.
- In this case the list of Fast Dials displays:
- Click on the word (Unassigned) next to the Fast Dials number that you want to set and the Add a New Fast Dial Entry screen will again open.