CLEAR Hub Express Quick Start - Manual

RESETTING THE PASSWORD:
If you changed your admin password and can’t
remember it, you can reset your device to the
factory settings.
• Turn on the device and carefully insert a sturdy
thin object into the reset hole located above
the Ethernet connector on the back side of
the device. Press firmly for two seconds and
remove the thin object out.
• All LEDs will turn off except for the power
LED on the front. The device will reboot with
factory default settings. The default password
will be reset to “admin”
.
UNABLE TO GET ONLINE:
• Try moving the device to a different location.
• Unplug the device for 15 seconds to reboot
device.
• Bypass any power strips and try a different
power outlet.
• Connect the device directly to the computer
with the Ethernet cable.
• Check connection between the device and
computer, make sure the cable fits securely
in the port and restart you computer.
• Confirm external antenna switch is disabled.
EXTERNAL ANTENNA SWITCH
If you have a CLEAR Hub Express and are
experiencing sub-optimal service in your area,
it may be possible to enhance your 4G signal
and performance speed by using an after-market
auxiliary antenna. To do so, attach the antenna
via the SMA (SubMiniature version A) connector
located on the side of the device. Once you have
connected to an external antenna, flip the switch
(on the back of the CLEAR Hub Express)
to “Enable”. To revert to the internal antenna, flip
the switch to “Disable”. If you are not using
an external antenna, please confirm that the switch
is set to “Disable”.
Note that using an auxiliary antenna will not improve your signal in all
cases. We recommend you explore this alternative only if your 4G signal
strength registers a CINR score of 8 dBi or lower. To locate the 4G signal
strength on your CLEAR Hub Express, log into the Device Homepage and
note the CINR value on the Summary Page
.
CUSTOMER SUPPORT AND INFORMATION
• For more detailed product information, go to
the online User Guide, FAQs, Live Chat Support
at clear.com/support or www.facebook.com/
clear4g
• If you still have questions, call us at
1-888-888-3113 for live support.
• Para la asistencia en español por favor llame
al 1-888-888-3113 y seleccionar español.
• Please read the separate Important
Information document located under “Help”
on your CLEAR® Hub homepage for regulatory
information, safety information and other
important disclosures.