Contacting compaq support, Shipping preparation – Compaq XL183 User Manual

Page 69

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P

RESARIO

N

OTEBOOK

M

AINTENANCE

AND

S

ERVICE

G

UIDE

1800 S

ERIES

T

ROUBLESHOOTING

33

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Contacting Compaq Support

Customers should provide the following information when contacting Compaq Reseller

Support:

Product name

Product serial number

Purchase date

Conditions under which the problem occurred

Any error messages that have occurred

Hardware configuration

Type of printer connected

Hardware/software installed

Printed result of

Checkup (TEST)

Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation

Before shipping the Notebook, complete the following steps:

1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not

exposed to electrical or magnetic fields while stored or in transit.

2. Turn off the Notebook and all external devices.

3. Disconnect the external devices from their power sources, then from the Notebook.

Important: Make sure that there is no diskette in the diskette drive and that there are

no PC cards in the PC slots.

4. Close the display and all exterior doors of the Notebook.

5. Pack the Notebook with sufficient packing material to protect it. Use the original

packing box or similar packaging.

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