10 cisco product security overview, Reporting security problems in cisco products, 11 obtaining technical assistance – Cisco 1711 User Manual
Page 9: Cisco technical support website, Cisco product security overview, Obtaining technical assistance
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Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
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Report security vulnerabilities in Cisco products.
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Obtain assistance with security incidents that involve Cisco products.
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Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response
Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct
all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Emergencies —
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Nonemergencies —
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that
you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one
that has the most recent creation date in this public key server list:
In an emergency, you can also reach PSIRT by telephone:
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1 877 228-7302
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1 408 525-6532
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides
24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive
online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do
not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues
with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service
contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do