My product is defective, what should i do – Motorola moto G User Manual
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Motorola Mobility LLC Limited Global Warranty
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THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS
OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF
GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF
INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS
ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH
MOTOROLA PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SERVICES
PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS
LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THAT.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN
DAMAGES SO THE DISCLAIMERS MAY NOT LIMIT YOUR LEGAL RIGHTS AGAINST
MOTOROLA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THIS
LIMITED WARRANTY DOES NOT SEEK TO TAKE THOSE RIGHTS AWAY UNLESS THE
APPLICABLE LAW ALLOWS YOU TO CONTRACT OUT OF THOSE RIGHTS.
My Product is defective, what should I do?
Review the online Motorola customer support website at
for troubleshooting
information.
If the Product is still not functioning properly after you have followed troubleshooting instructions
suggested on this website, please contact Motorola using the contact details provided on the
customer support website at
.
If your Product is covered by this Limited Warranty, you may be required to download, or otherwise
obtain and accept software updates. You are responsible for any third party data costs incurred
when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must first comply with
the warranty processes (1), (2) and (3), repair instructions and accept any necessary software
updates.
If the software update does not fix the problem, you will receive instructions on how and where to
ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written
description of the problem; (iii) the name of your mobile network service provider, if applicable; (iv)
your address and telephone number. We will only use this information for the purposes of
processing your claim under this Limited Warranty.
If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights
in your place of usual residence), Motorola will inform you of the availability, price and other
conditions applicable to the repair, replacement or refund of the Product.