Crestron electronic Adagio AAE - Manual (Page 17)

Crestron Adagio™ AAE Audio Expander
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Adagio AAE Audio Expander Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
AAE does not
function. Device is not
communicating with the
network. Use Crestron Toolbox to poll the
network. Verify network
connection to the device.
Device is not receiving
sufficient power. Use the Crestron Power Calculator
to help calculate how much power
is needed for the system.
AAE does not
respond to
remote devices Remote device is not
receiving power from
AAE. Verify connections.
Room or group is
muted or disabled. Turn off mute function or enable
the room/group.
Volume is turned down. Raise volume to an audible level.
Speakers are not
properly connected. Verify speaker connections.
Sound is not
heard.
Source is not
selected/properly
connected. Verify that source is selected and
properly connected.
Check Network Wiring
Use the Right Wire In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do
so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
http://www.crestron.com/calculators ).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-chained
must be added together to determine the Cresnet power usage of the entire chain. If
the unit is a home-run from a Crestron system power supply network port, the Cresnet
power usage of that unit is the Cresnet power usage of the entire run. The wire gauge
and the Cresnet power usage of the run should be used in the following equation to
calculate the cable length value on the equation’s left side.
Operations Guide – DOC. 6460A Audio Expander: Adagio AAE
• 13