Must i disable cisco-verified applications – Cisco Cisco Unified Communications Server 2000.4.3a User Manual

Page 13

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Installing the Operating System on the Cisco Unified Communications Server, Versions 2000.4.3 and 2000.4.3a

OL-10221-02

Frequently Asked Questions About the Operating System Installation

Which Cisco-verified, third-party applications may I install on the server?

Caution

Cisco supports a limited list of applications on the servers where Cisco Unified CallManager is installed.
If you are uncertain whether a third-party application is supported, do not install it on the server.

To review a list of third-party, Cisco-verified applications that you may install on the server, perform the
following procedure:

Procedure

Step 1

Click

http://www.cisco.com/pcgi-bin/ecoa/Search

.

Step 2

In the Solution drop-down list box, click IP Communications.

Step 3

From the Solution Category drop-down list box, choose Operations, Administration, and
Maintenance (OAM)
.

Step 4

If you want to do so, choose a company.

Step 5

Click Search.

Caution

Installing or using Netscape Navigator on the Cisco MCS or the Cisco-approved, customer-provided
server causes severe performance problems.

Must I disable Cisco-verified applications?

Except for the first operating system installation, you must disable Cisco Security Agent as well as any
third-party, Cisco-verified applications on your servers whenever you perform a reinstallation or upgrade
of the operating system.

Caution

To successfully complete installation, upgrade, or restoration procedures, you must disable and stop all
Cisco-verified applications/services on every server in the cluster.

To disable services, choose Start > Settings > Control Panel > Administrative Tools > Services. From
the Services window, right-click the service and click Properties. Click the drop-down arrow for the
Startup-type field and choose Disabled. Click Stop; then, click OK.

Disabling and stopping platform agents and services, such as Cisco Security Agent, performance
monitoring (for example, NetIQ), antivirus service (for example, Cisco-verified McAfee services), and
remote management services, ensure that the installation does not encounter issues that are associated
with these services.

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