Use alternate or scheduled services, Restriction service, Ringing service – Nortel Networks T7316 User Manual

Page 118

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Chapter 11 System features

P0937240 03.1

Use alternate or scheduled services

There are three types of services for Business Communications Manager to handle calls in a
different way on different days, and at different times of the day:

Restriction service

Ringing service

Routing service

The installer customizes and programs all three services. Each service has six available schedules.
The names and start/stop times of schedules are the same for all services. For example, if a
Monday schedule is set to run the Night schedule from 18:00 to 24:00, it will run this schedule for
all services that have Night schedules set to Automatic, and which have been turned on at the
control telephone.

The installer also programs one telephone that is used to turn services on and off, and display what
services are in use. This telephone is called the control telephone.

Restriction service

Restriction service prevents a user from dialing some types of calls from a telephone or from lines
that are available at the telephone during the duration of the selected schedule. The installer
programs restrictions.

These filters are assigned for both telephones and lines. If no restriction filter has been assigned for
a telephone or line for the schedule that you make active, then no restrictions will apply to that
telephone or line while the schedule is in effect.

Line filters apply to all telephones which have that line assigned.

However, a group of telephones can have different filters for the same schedule. Therefore, you
need to be aware of what services you are allowing or disallowing for all telephones assigned to
the control telephone you are using. If you are unsure, or want to change a filter for a telephone,
you must open a programming session on the Unified Manager and check the DN record for the
telephone. Refer to the Programming Operations Guide for details about setting up telephone
restrictions. For easier administration, you might consider making the filters the same for all
telephones connected to a control telephone, with the exception of the control telephone.

Ringing service

Ringing service makes additional telephones ring for incoming calls on external lines. For
example, incoming external calls can ring at a security guard’s telephone during the night, or calls
to one attendant can ring at another attendant’s telephone during lunch. Ringing service does not
suppress your normal ringing assignment.

Each non-auto-answer and target line can be assigned a ringing group for each schedule. If no
schedule is set for ringing services, lines ring at any telephones that have the lines assigned.

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