Chapter 12, Hunt groups, Chapter 12 hunt groups – Nortel Networks T7316 User Manual

Page 133: Hunt group programming features

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Telephone Features Programming Guide

Chapter 12
Hunt Groups

The Hunt Groups feature allows access to a group of Business Communications Manager
telephones by entering a single extension number. This ensures that calls easily route to the
appropriate group.

Hunt Groups are used in conditions where a group of people performing the same task answer a
number of related telephone queries.

Some typical uses of Hunt Groups are:

a sales department answering questions on product prices or availability

a support department answering questions describing the operation of a product

an emergency department answering calls for help

As an example, consider Hunt Groups that route calls to a support service such as a help line for a
software company. Specialists handling Product A can be in one group. Specialists handling
Product B can be in another group. Incoming calls hunt for the next available telephone in the
appropriate group. If no telephone is available, the call is placed in a queue or is routed to an
overflow telephone.

Hunt Group programming features

(Unified Manager Programming)

You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide
.

You can make programming changes to the following Hunt Group settings:

members of a group and member position in a group

line assigned to a group

distribution of incoming calls

how long the system looks for available members

where a call goes if all members are busy

Features affected by Hunt Groups include:

Call Forward All Calls

Call Forward No Answer

Call Forward on Busy

Group Pickup

Transfer via Hold

Priority Call

Line Redirection

Page Zones

Voice Call

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