Hold, Auto-hold, Netvision telephone interactions with swca keys – Nortel Networks T7316 User Manual

Page 76

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Chapter 5 Handling calls

P0937240 03.1

If a conference call is created from two SWCA-associated external calls, and then a transfer occurs
by the conference master releasing, the remaining call between the lines/trunks will not be
associated with any SWCA keys.

Hold

Only active calls can be assigned to SWCA keys. If you want to move a call on Hold to a SWCA
key, you must un-Hold the call, and then assign the call to a SWCA key.

Your system administrator can set a SWCA system control to force a call to attempt to assign to a
SWCA key when you press Hold for an active call. If the call cannot be assigned to a SWCA key,
such as the case where all keys are already assigned, the call remains on Hold at your telephone.

Auto-Hold

If Auto-Hold is on for the telephone, and you press a SWCA key with a parked call while you are
still on an active call, the active call will automatically Hold at your telephone, assuming that an
intercom resource is available for the call.

If Auto-Hold is not on for the telephone, and you press a SWCA key with a parked call while you
are still on an active call, the active call gets dropped.

You can change the Auto-Hold setting at the telephone using ≤‡‹ to turn the feature on and
≤£‡‹ to turn the feature off. Or your system administrator can change the setting through
the Unified Manager.

NetVision telephone interactions with SWCA keys

The NetVision telephone can park and answer calls assigned to SWCA keys. Since NetVision
handsets have no programmable buttons with a status display, the user accesses the SWCA codes
using a combination of display menu assignments and dial pad feature codes to park and retrieve
SWCA calls.

For information about button programming for SWCA keys for NetVision telephones, refer to the
IP Telephony Configuration Guide.

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