Design Dynamics HCA-24-RFN - Manual (Page 12)

www.desatech.com 115481-01B 12
CLEANING AND
MAINTENANCE
WARNING: Turn off the ap-
pliance and allow to cool before
cleaning.
CAUTION: You must keep
control areas, burners and
circulating air passageways of
fireplace clean. Inspect these
areas of fireplace before each
use. Have fireplace and chimney
(if applicable) inspected yearly
by a qualified service person.
Fireplace may need more fre-
quent cleaning due to excessive
lint from carpeting, bedding
material, etc.
Only limited cleaning will be required under nor-
mal use of this appliance. Dust the front grate and
top of receiver/valve. Do not use cleaning fluids to
clean logs or any other part of the appliance.
If, after a period of use, the flames start to exhibit
unusual shapes and behavior or the burner fails to
ignite smoothly, then the burner holes may require
some cleaning. If this happens, we recommend
that you contact your nearest authorized service
technician to get the appliance serviced.
TRANSMITTER
If the battery light is on or the display is blank,
you will need to replace the three AAA batteries
in transmitter/remoter. To change batteries in the
transmitter/remote, slide the battery compartment
door off to expose old batteries. Place new batteries
into housing and reattach door. See Figure 15.
Figure 15 - Bottom of Transmitter,
Showing Battery Compartment and Door
TECHNICAL SERVICE
You may have further questions about installation,
operation or troubleshooting. If so, contact DESAʼs
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your heater ready.
You can also visit DESAʼs technical services web
site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call DESAʼs
Technical Service Department at 1-866-672-6040.
When calling DESA, have ready
• your name and address
• model and serial numbers of your log set
• how log set was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call
DESA at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model number of your log set
• the replacement part number