Where to get help, Technical support web site, Contacting epson support – Epson Expression Home XP-342 User Manual

Page 160: Before contacting epson

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Note:
If you connected the printer to the network without the software disc or Web Installer, map a memory card slot or USB port
as a network drive. Open Run and enter a printer name \\XXXXX or a printer's IP address \\XXX.XXX.XXX.XXX to
Open:

. Right-click a device icon displayed to assign the network. The network drive appears in Computer or My Computer.

Mac OS X

Select a corresponding device icon. The data on the external storage device is displayed.

Note:

To remove an external storage device, drag and drop the device icon to the trash icon. Otherwise, data in the shared drive

may not be displayed correctly when another external storage device is inserted.

To access an external storage device through the network, select Go > Connect to Server from the menu on the desktop.

Enter a printer name cifs://XXXXX or smb://XXXXX (Where "XXXXX" is the printer name) in the Server Address, and
then click Connect.

Related Information

&

“Inserting a Memory Card” on page 42

&

“Supported Memory Card Specifications” on page 154

Where to Get Help

Technical Support Web Site

If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also
available from the site.

http://support.epson.net/

http://www.epson.eu/Support

(Europe)

If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(The serial number label is usually on the back of the product.)

❏ Product model
❏ Product software version

(Click About, Version Info, or a similar button in the product software.)

❏ Brand and model of your computer

User's Guide

Appendix

160

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