Canon PIXMA E474 - Manual (Page 289)

If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
Check7 Clean paper feed roller.
Cleaning Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
289