Enfora GSM0000PB001MAN - Manual (Page 3)

GSM/GPRS Spider SA User Manual
GSM0000PB001MAN ii Version 1.07 – 02/14/05
Limited Warranty
ENFORA L.P. 12-MONTH LIMITED WARRANTY
Enfora warrants to the original purchaser of the product that, for a period of one (1) year
from the date of product purchase, the product hardware, when used in conjunction with
any associated software (including any firmware and applications) supplied by Enfora,
will be free from defects in material or workmanship under normal operation.
Enfora
further warrants to such original purchaser that, for a period of ninety (90) days from the
date of product purchase, any software associated with the product will perform
substantially in accordance with the user documentation provided by Enfora, and any
software media provided with the product will be free from defects in material or
workmanship under normal operation.
Enfora does not warrant that the product
hardware or any associated software will meet the purchaser’s requirements or that the
operation of the product hardware or software will be uninterrupted or error-free. This
limited warranty is only for the benefit of the original purchaser and is not transferable.
During the warranty period applicable to the product hardware, Enfora, at its expense
and in its sole discretion, will repair or replace the product if it is determined to have a
covered hardware defect, provided that the purchaser first notifies Enfora of any such
defect, furnishes Enfora with a proof of purchase, requests and obtains a return
merchandize authorization (RMA) number from Enfora, and returns the product, shipping
charges prepaid, to Enfora under that RMA. If, upon reasonable examination of the
returned product, Enfora does not substantiate the defect claimed by purchaser, or
determines that the defect is not covered under this limited warranty, Enfora will not be
required to repair or replace the product, but may instead reship the product to the
purchaser, in which case purchaser shall be responsible for paying Enfora’s usual
charges for unpacking, testing, and repacking the product for reshipment to purchaser.
Purchaser shall bear the risk of loss or damage in transit to any product returned by
purchaser to Enfora, or any returned product not found to be defective or covered under
this warranty and reshipped by Enfora to purchaser. In the event Enfora repairs or
replaces a defective product, the repaired or replacement product will be warranted for
the remainder of the original warranty period on the defective product. If Enfora is
unable to repair or replace a defective product, the purchaser’s exclusive remedy shall
be a refund of the original purchase price. Any returned and replaced product, or any
product for which Enfora has refunded the original purchase price, becomes the property
of Enfora.
During the warranty period applicable to the software or its media, Enfora, at its
expense, will replace any defective software or media if purchaser gives written
notification of the defect to the technical support department at Enfora during the
applicable warranty period. Enfora shall not have any obligation to provide any software
bug fixes, upgrades or new releases except as necessary to correct any covered defect
of which purchaser notifies Enfora during the applicable warranty period.
Enfora shall have no obligation under this limited warranty for (a) normal wear and tear,
(b) the cost of procurement of substitute products or (c) any defect that is (i) discovered
by purchaser during the warranty period but purchaser does not notify or request an
RMA number from Enfora, as required above, until after the end of the warranty period,