HP 2500n - Manual (Page 110)

108 Service and support ENWW
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability
of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by area.
Contact HP Customer Care to determine the services available to you and for more information
about maintenance agreements. In general, the printer will have the following maintenance
agreements:
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times:
Priority On-Site Service
This agreement provides 4-hour service response to your site for calls made during normal HP
business hours.
Next-Day On-Site Service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on
most on-site agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for organizations that use many
HP products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.