If the problem is not resolved – HP 2500n User Manual

Page 88

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86 Problem solving and maintenance

ENWW

If the problem is not resolved

If the problem is not resolved, try these steps:

1

Perform a cleaning and calibration. See

“Cleaning the printer” on page 99

.

2

Print the Configuration page and Supplies Status page again.

• If the pages print correctly, then the problem is with the program, computer, or printer

driver. Go to the next step.

• If the pages do not print correctly, then the problem is with the printer itself. The problem

might be the fuser. Contact HP Customer Care. See

“HP Customer Care” on page 3

or

the support flyer that came in the printer box.

3

Change the Type setting in the printer driver, or change the print mode in the embedded Web
server. If this step does not help, go to the next step.

4

If the problem still persists, check the paper type and quality. (See

“Print media

specifications” on page 123

.) Use a different paper, such as high-quality paper intended for

laser printers. Coated, photo, and glossy papers are not supported.

5

Print to a different printer.

• If the page prints correctly, then the problem is with the printer driver for the HP Color

LaserJet 2500 printer. Uninstall the printer driver and reinstall it.

• If the page does not print correctly, the problem is with the program or the computer. See

the documentation for the program or the computer.

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