If the problem is not resolved – HP 2500n User Manual
Page 88
86 Problem solving and maintenance
ENWW
If the problem is not resolved
If the problem is not resolved, try these steps:
1
Perform a cleaning and calibration. See
“Cleaning the printer” on page 99
2
Print the Configuration page and Supplies Status page again.
• If the pages print correctly, then the problem is with the program, computer, or printer
driver. Go to the next step.
• If the pages do not print correctly, then the problem is with the printer itself. The problem
might be the fuser. Contact HP Customer Care. See
or
the support flyer that came in the printer box.
3
Change the Type setting in the printer driver, or change the print mode in the embedded Web
server. If this step does not help, go to the next step.
4
If the problem still persists, check the paper type and quality. (See
.) Use a different paper, such as high-quality paper intended for
laser printers. Coated, photo, and glossy papers are not supported.
5
Print to a different printer.
• If the page prints correctly, then the problem is with the printer driver for the HP Color
LaserJet 2500 printer. Uninstall the printer driver and reinstall it.
• If the page does not print correctly, the problem is with the program or the computer. See
the documentation for the program or the computer.