HP Officejet 6500A Plus - Manual (Page 104)

you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
• Print and evaluate a print quality report
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the
bottom of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
• Solution 1: Check the paper type
• Solution 2: Use a higher print quality setting
• Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Chapter 8
100 Solve a problem