Solve software problems, Solve common windows problems, Solve common macintosh problems – HP CM1312 MFP Series User Manual

Page 235

Advertising
background image

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause

Solution

Close all software programs, restart Windows, and try again.

Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.

Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.

See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.

Solve common Macintosh problems

Table 15-2

Problems with Mac OS X v10.3 and Mac OS X v10.4

The printer driver is not listed in Printer Setup Utility.

Cause

Solution

The product software might not have been installed or was installed
incorrectly.

Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language code for the
language that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.

ENWW

Solve software problems 223

Advertising
This manual is related to the following products: