If the customer cannot surf, Final configuration – Hughes Direcway DW6000 User Manual

Page 55

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Chapter 2 • Installing the indoor equipment

1033295-0001 Revision 2

31

If the customer cannot surf Configure the installer laptop so its network properties match

those of the customer’s PC. Refer to Appendix D for detailed
instructions for setting network properties. Then:

1. Connect the installer laptop and DW6000 with Ethernet

cable.

2. Start a Web browser on the installer laptop.
3. Enter the DW6000 IP address or 192.168.0.1 or

www.direcwaysupport.com in the browser URL location bar
and press Enter. If the DW6000 is functioning, the System
Control Center appears.

4. Enter myDIRECWAY.com or some other known site in the

browser URL location bar and press Enter. If the site appears,
the DW6000 is functioning. The problem probably exists on
the customer’s computer. The customer’s network properties
may not be configured properly, or there may be some other
system problem. The customer should consult the contact
information from the System Control Center Help pages to
get technical support.

Figure 35: Final configuration

Transmit cable
(Satellite Out)

AC power
cord

Ethernet
cable

E

th

ernet

Receive cable
(Satellite In)

Power
supply

DC power
cord

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