Availability, Hardware service, Extended warranty – HP 1005 Series User Manual
Page 62: Guidelines for repacking the printer
60 Chapter 7 Service and support
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Availability
Hewlett-Packard provides a variety of service and support options around the world.
The availability of these programs varies depending on your location.
Hardware service
The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and
country/region of purchase.
For products that require service under the warranty, customers should call the customer support
center in their country/region. See
for more information.
Hewlett-Packard will choose one of the following methods to fulfill the warranty:
●
Repair the product.
●
Provide customer-replaceable parts for the customer to repair the unit.
●
Replace the product with a remanufactured unit.
●
Replace the product with a new or remanufactured product of equal or greater functionality.
●
Refund the purchase price.
●
Require that the customer return the unit to an authorized service provider.
Extended warranty
HP SupportPack provides coverage for the HP product and all HP-supplied internal components.
HP SupportPack can provide Express Exchange or onsite service. The customer must purchase
HP SupportPack within 90 days of the HP product purchase. For more support information, go to
the following HP Web si
or contact the Customer Care Service and Support group; see
for the
appropriate phone numbers and information.
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
●
If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.
●
Remove and keep any cables, trays, and optional accessories installed in the printer.
●
Remove and keep the print cartridge.
CAUTION
To prevent damage to the print cartridge, store the print cartridge in its original packing material or store
it so that it is not exposed to light.
●
If possible, use the original shipping container and packing material. Shipping damage as a
result of inadequate packing is your responsibility. If you have already disposed of the printer’s
packing material, contact a local mailing service for information on repacking the printer.
●
Include a completed copy of the service information form. See
●
Hewlett-Packard recommends that you insure the equipment for shipment.