Placing a call, Return to hp repair service – HP Photosmart 8400 Series User Manual
Page 73
Placing a call
Call Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
Printer model number (located on the front of the printer).
●
Printer serial number (located on the bottom of the printer).
●
Computer operating system.
●
Version of printer driver:
–
Windows PC: To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select About.
–
Macintosh: To see the printer driver version, use the Print dialog box.
●
Messages displayed on the printer screen or on the computer monitor.
●
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
–
Did you install any new hardware or software on the computer around the
time that the situation occurred?
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