Troubleshooting – Hotpoint Aquarius Range WMS39 User Manual

Page 20

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Troubleshooting...

The machine will not start...

● Close the door. Check that the machine

has power. Choose a programme and
press the ‘START’ button. If after two
seconds the ‘Door Locked’ indicator light
is not lit, check to see:
i)

If the machine is plugged in and
switched ‘ON’.

ii)

If the socket is OK. Try another
appliance in the socket to check.

iii) If the fuse in the machine plug is

OK. If not, replace it, see ‘Connect
your machine to the electrical
supply’ (see section: INSTALLING
YOUR MACHINE).

The ‘Door Locked’ indicator is flashing...
● Shut the door firmly, until it clicks.

The ‘Door Locked’ indicator light
should now stay on.

The ‘Pre-wash’ progress indicator is
flashing...
● This means that the machine cannot fill.

Check that the water supply is turned on
and that the inlet hoses are not kinked.

The ‘Wash’ progress indicator is flashing...
● The wash dial has been moved since the

programme started. Move the wash dial
to the original programme.

The ‘Spin’ progress indicator is flashing...
● This means that there has been an

unbalanced load and the machine could
not spin:
Open the door, re-distribute the clothes,
close the door and select a spin only
programme.

The programme takes a long time...

Some programmes do take a long
time. Things which can lengthen the
programme time include low
temperature and low pressure of the
incoming hot water supply, or low cold
water pressure.

The door will not open...
● Has the programme finished? Is the ‘End

progress light lit? The door will not open
until the ‘Door Locked’ indicator light has
gone out. The ‘Door Locked’ indicator
light will go out about two minutes after
the programme has finished.

● There is still water in the machine.

Go through all the points in the next
section,‘The machine will not pump
out water...’

The machine will not pump out the
water...
● Make sure that there is no blockage in

the drain hose and that it is not
kinked.

● Is the drain hose installed correctly?
● If you have connected your machine to a

sink waste system, make sure that you
have cut out the membrane from the
under sink drainage system.
(see section: INSTALLING YOUR
MACHINE).

● Ensure that the drainage system,

standpipe or under sink connection is
free from any blockage.
- If any of the above are found to be
the cause of your problem you will
need to run the machine through a
spin only programme.

● If you have chosen ‘Rinse Hold’, the

light will flash until you press the
Rinse Hold’ button to continue the
programme.

The machine is leaking...
● Check the fill hoses have been

tightened at both ends? If not, tighten
them.

● Are the fill hoses tightly fitted yet still

leaking? If so, replace the rubber
washers.

● Is the standpipe or household drain

blocked? You will need to call a plumber
if you cannot clear the blockage.

continued...

20

In the unlikely event that you have problems with your machine, the following guide
may help you to get your machine working correctly straight away. ..

TR

OUBLE

SHOO

TING

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