Document Outline

• NBX® Basic Telephone Guide
  • About This Guide
    • Conventions
    • Documentation
      • Comments on the Documentation
  • Getting Started
    • Setting Up Your Password and Voice Mail for the First Time
    • NBX NetSet Utility
      • Starting the NBX NetSet Utility
      • Navigating the NBX NetSet Utility
      • Setting Your Accessibility Options
    • Quick Reference Guide
  • 3Com 3101 and 3101SP Basic Telephones
    • Telephone Buttons and Controls
    • Programmable Access Buttons
    • Status Lights for System Appearance Buttons
  • 3Com 2101 Basic Telephone
    • Telephone Buttons and Controls
    • Programmable Access Buttons
    • Status Icons
  • NBX Messaging
    • NBX Messaging Components
      • Important Considerations
    • Changing Your Password
      • Security Tips
    • Changing Your Name Announcement and Personal Greetings
    • Listening to NBX Messages
      • Message Indicators
      • Listening from Your Computer
      • Listening from Your 3Com Telephone
      • Listening from Any Internal 3Com Telephone
      • Listening from an External Location
      • Managing Your Messages
      • Information About Your Messages
    • Replying to a Message
    • Forwarding a Message
    • Creating and Sending a Message
    • Using Voice Mail Group Lists
      • Viewing System Groups
      • Creating Personal Groups
      • Modifying or Deleting Personal Groups
    • Marking a Message as Private or Urgent
    • Other Ways to Manage Your Voice Mail Messages
    • Other Kinds of Mailboxes
      • Greeting-Only Mailbox
      • Phantom Mailbox
      • Group Mailbox
  • Standard Features
    • Answering a Call
      • Caller ID
      • Answering a Second Call
    • Using the 3Com Telephone Display Panel
      • Tips on Using the Lists
    • Dialing a Call
      • An Internal Call
      • An External Call
      • Redialing a Call
    • Forwarding Incoming Calls
      • Call Coverage Points
      • Condition to Forward Calls
      • Setting Call Forward from the Telephone
      • Setting Call Forward from the NBX NetSet Utility
      • Call Forward Precedence
    • Putting a Call on Hold
      • Dialing Another Call
      • More Than One Call
    • Transferring a Call
      • Announced (Screened) Transfer
      • Blind Transfer
    • Direct Mail Transfer
    • Establishing a Conference Call
      • Disconnecting the Last Person That You Called
      • More About Conference Calls
    • Using Camp On
      • Initiating Camp On With Call Transfer
      • Initiating Direct Camp On
      • More About Camp On
    • Using Automatic Callback
      • Initiating Automatic Callback
      • More About Automatic Callback
    • Setting the Volume
  • Personalizing Your Telephone
    • Guidelines About Features on NBX Telephones
    • Ringer Tones
    • User Button Mapping
      • Button Mapping Notes
    • Speed Dials
      • Personal Speed Dials
      • System-wide Speed Dials
      • Special Case: One-Touch Speed Dials
      • Printing Speed Dial Lists
      • Printing Labels
    • Off-Site Notification
      • Managing Off-site Notification Using the Telephone
    • Do Not Disturb
    • Preventing Unauthorized Use of Your Telephone
      • Telephone Locking
      • Call Permissions
    • Class of Service Override
    • Using a Headset
      • General Headset Instructions
      • Returning to the Headset After a Long Delay
  • Getting More from Your Telephone System
    • Listening to Your Messages in Your E-mail
    • Account (Billing) Codes
    • Caller ID
      • Internal and External Caller ID
      • Calling Line Identity Restriction (CLIR)
    • Call Pickup
      • Directed Call Pickup on a Specific Telephone
      • Group Call Pickup
    • Automatic Call Distribution Groups, Hunt Groups, and Calling Groups
      • Automatic Call Distribution
      • Hunt Groups
      • Calling Groups
      • Group Membership
    • Supervisory Monitoring
      • Agent Role for 3Com Entry and Analog Telephones
      • Supervisory Monitoring Terminology
      • Monitor
      • Whisper
      • Barge-In
      • Change Agent
      • Call Privacy
      • More About Supervisory Monitoring
    • WhisperPage
      • Starting a WhisperPage Session
      • More About WhisperPage
    • Call Park
    • Paging
      • Paging the System
      • Paging Zones
    • Configurable Operators
      • How Configurable Operators Work
      • Configuring the Operators
    • Using Message Waiting Indicator to Telephone
      • Sending an MWI Message
      • Retrieving an MWI Message
      • Deleting MWI Messages
      • Cancelling an MWI Message
    • Dialing a Call to a Remote Office
      • Using Unique Extensions
      • Using Site Codes
    • Bridged Extensions
    • Delayed Ringing
    • Using Pulse Dialing
    • Additional Applications
  • Feature Codes
    • NBX Tones
    • Feature Codes with 3Com Telephones
      • 3Com Basic Telephone
    • Using Feature Codes
  • 3Com 3105 and 1105 Attendant Consoles
    • 3Com Attendant Console
      • Access Buttons
      • Feature Buttons
      • Attendant Console Labels
    • Opening the 3105 Attendant Console Label Cover
    • Complement Attendant Software
      • Managing Calls
  • Telephone Installation and Maintenance
    • Connecting the Telephone
    • Attaching and Adjusting the Articulating Support Bracket
    • Attaching and Adjusting the Fixed Support Bracket
      • Low-Profile and High-Profile Positions
      • Wall-Mount Position
      • Security Wall-Mount Bracket
    • Moving Your Telephone
    • Swapping Telephones
    • Cleaning Your Telephone
    • Troubleshooting Problems
  • Index