Document Outline

• About This Manual
• Overview
  • Technology Enhancements in Release 5.1
    • SIP Implementation
    • Multi-Site Enterprise Management - AltiEnterprise Manager
    • Multi-Chassis Gateway Support
    • Capacity Improvements
    • Voice Processing New Features and Enhancements
    • PBX New Features and Enhancements
    • Call Center New Features and Enhancements
    • Client Application New Features and Enhancements
    • IP Phone New Features and Enhancements (IP600, IP710, IP705)
  • Key System Features
    • IP PBX Features
    • Automatic Call Distribution Features
    • Auto Attendant (AA) Features
    • Voice Mail Features
    • Internet Integration Features
    • System and Administration Features
    • Voice over IP Features
    • Multi-Site VoIP Management - AltiEnterprise Manager
    • Optional Add-On Software
• Software Installation & License Registration
  • Minimum System Requirements
    • Supported Operating Systems
    • CPU, Memory, and HDD Requirements
  • Preparation for Installation
  • Upgrade and Migration Path
    • Upgrading from 5.0A to 5.1
    • Migrating from ACC 5.1 to ACM 5.1
  • About License Keys and the System Key
  • License Activation and Registration Procedures
    • When the System Has an Internet Connection
    • When the System Has No Internet Connection
    • Registering Online Without AltiWare Admin
  • Installing AltiWare Admin on a Network Client
  • Uninstalling AltiWare
  • Troubleshooting (Error Messages)
• Getting Around AltiWare Administrator 5.1
  • Logging In and Out
  • Changing the Password
  • The AltiWare Administrator Main Window
    • The Main Menu
    • Quick Access Toolbar
    • Status Bar
  • The View Windows
    • Boards View Window
    • Extension View Window
    • Trunk View Window
    • Call Log View Window
    • Workgroup View Window
    • Current Resource Statistics Window
  • Stopping the AltiGen Switching Service
  • Programs Available from the Windows Start Menu
• System Configuration
  • Setting General Parameters
  • Setting a System Number Plan
  • Setting Business Hours
  • Routing Calls on Holidays
  • Configuring System Speed Dialing
  • Defining System Call Restrictions
    • Blocking Calls to Area Codes from All Extensions
    • Setting Local/Toll Free Area Codes
    • Locking Attacked Extensions
    • Blocking All Outgoing Calls
    • Enabling Hop Off for Tie Trunks
    • Setting 10-Digit Dialing Area Codes
  • Creating Account Codes
    • Adding and Deleting Account Codes
  • Setting up Call Reports
    • Internal Database Configuration (Internal Log Service)
    • External (Remote) Logging of Call Data
    • Exporting Through a Local Port
  • Country-Relevant Settings
    • Setting Toll Call Prefixes
    • Setting Emergency Numbers
  • Audio Peripheral Configuration
    • Setting Greeting and Update Prompts
    • Configuring Overhead Paging
  • Activity
  • Feature Profiles
• Gateway Management
  • Managing AltiGateways
  • Setting Parameters
  • Adding and Attaching a Gateway
  • Detaching and Deleting a Gateway
  • Changing Gateway ID and Password
  • AltiGateway Configuration Tool
• Voice Mail Configuration
  • Managing Messages
    • Setting Message Notification Retries
    • Setting Message Management Options
    • Setting Message Recording Options
    • Setting E-mail Messaging Options
    • Synchronizing E-mail with Exchange
  • Creating Distribution Lists
    • Defining a Distribution List
• Auto Attendant Configuration
  • Planning Is Essential
    • Example: AA Planning
  • Adding Auto Attendants
  • Editing Auto Attendants
    • Configuring Menu Items
    • Making Auto Attendant Assignments
  • Phrase Management
    • Using Pre-Recorded Prompts
    • Recording Custom Phrases from the AltiGen Phone
    • Using Professionally Recorded Phrases
• Multilingual Configuration
  • Configuration Overview
  • Creating Language Phrase Packages
    • Storing Language Phrase Packages
  • Configuring for a Multilingual System
  • Enabling Multilingual Support in the Auto Attendant
  • Configuring the Extension
    • Extension User Can Change Language Setting
  • Using DNIS to Set the Language
  • Which Language Will Be Used?
• Call Recording Configuration
  • Description of the Recorded File Name
  • Configuring Call Recording
    • Using a Remote Shared Directory
• Application Extension Configuration
  • Application Extension Setup
    • Application Failover Plan
    • Application Information
    • Readying the Application
• Board Configuration
  • Using the Triton Resource Board
  • Using the Triton MeetMe Conference Board
  • Configuring the Quantum Board
  • Configuring the Triton Analog Station Board
  • Configuring the Triton Analog Trunk LS/GS and LS Boards
  • Configuring the Triton VoIP Board
  • Configuring the Triton T1/E1 Board
    • Configuring the Board
    • Setting up Channels on the Triton T1/E1 Board
    • Installing a Channel Service Unit (CSU)
    • Troubleshooting T1/E1—Common Symptoms
  • Configuring Virtual Boards SIPSP and H323SP
    • Configuring the SIPSP Board
    • Configuring the H323SP Board
  • Configuring the MAX Board
  • Configuring the Virtual MobileExt Board
• Trunk Configuration
  • Trunks Out of Service
  • Channel Identification
  • Opening the Trunk Configuration Window
  • Selecting Trunks to Set Attributes
  • Configuring One or Multiple Trunks
  • Setting General Trunk Attributes
  • H323 Tie Trunk Properties
  • SIP Tie Trunk Properties
  • SIP Trunk Properties
    • Configuring a SIP Trunk
  • Triton T1/E1 Trunk Properties
    • Caller ID and DID Incoming Sequence Example
  • Triton Analog Trunk GS/LS Properties
    • Performing Impedance Match on Your Own
    • Using the Match Impedance Button
    • Measuring the Rx Level of a Trunk Channel
    • If You Need to Improve the Rx Level
    • If You Don’t Have the Milli-Watt Test Number
  • Quantum Trunk Properties
  • Incoming Call Routing
    • Regular Trunk Calls
    • Web IP Calls
  • Outgoing Call Blocking
• In Call Routing Configuration
  • Caller ID Routing
    • Adding and Deleting Caller ID Route Entries
    • Defining Caller ID Routing
  • DNIS Routing
    • Adding and Deleting DNIS Route Entries
    • Defining DNIS Routing
• Out Call Routing Configuration
  • Configuring Out Call Routing
    • Working with Route Definitions
    • Setting Default Routes
    • Working on Dialing Patterns
  • Configuration Example - Solving 10-digit Dialing
  • Resolving Dialing Delay for Non-USA/Canada Countries
• Extension Configuration
  • About the Apply To Button
  • Setting up Extensions
    • Setting Personal Information
    • Forced Account Code
    • Personal Call Recording Options
    • Physical Location and Type
    • Setting the Line Properties
    • IP Extension Configuration
    • Phone Display Options
  • Configuring Group Options for an Extension
  • Setting up Station Speed Dialing
  • Setting the Mailbox Options
    • Setting an Information-Only Mailbox
    • Disabling a Mailbox
    • Synchronizing with Exchange Server
    • SMTP/POP3 Setting
    • Mail Forwarding Options
    • Setting Message Playback Options
    • Press “0” Option
    • Setting Mailbox Capacities
  • Setting Message Notification Options
    • Setting the Message Types for Notification
    • Emergency Notification
    • Unusual VM Activity Notification
    • Setting the Type of Notification
    • Setting Notification Timing
    • Setting Notification Business Hours
    • Enabling Message Notification
  • Configuring Calling Restrictions
    • Setting Call Restriction Options
    • Setting Other Call Restrictions
  • Setting Answering Options
    • Forwarding All Calls
    • Do Not Disturb
    • Handling Busy Calls
    • Setting Call Waiting Options
    • Handling Unanswered Calls
  • Configuring One Number Access
    • One Number Access Options
    • Call Screening
    • Setting Caller ID Verification
    • Specifying Forwarding Numbers
  • Setting Up Monitor Lists
    • Configuring a Monitor List
• Setting Up IP Extensions
  • Setting an IP Extension
    • Setting VoIP Codec for IP Extension
• AltiGen IP Phone Configuration
• Mobile Extension Configuration
  • Mobile Extension Diagram
  • Setting Up a Mobile Extension
  • Voice Mail for Mobile Extensions
  • Mobile Extension Limitations
• Hunt Group Configuration
  • Overview of Huntgroup Configuration Window
  • Setting Up Huntgroups
    • Establishing Basic Hunt Group Attributes
    • Setting Call Restrictions
  • Establishing Hunt Group Membership
    • Setting Login Status for System Restart
  • Setting Hunt Group Mail Management
    • Disabling a Mailbox
    • Synchronizing with Exchange Server
    • Setting E-mail Options
    • Setting Mailbox Playback Options
    • Setting Mailbox Capacities
  • Setting Message Notification Options
    • Setting the Message Types for Notification
    • Setting the Type of Notification
    • Setting Notification Timing
    • Setting Notification Business Hours
  • Setting Call Handling Options
    • Handling Busy Calls
    • Forwarding All Calls
    • Handling Unanswered Calls
    • Setting a Hunt Group’s Call Distribution Rule
  • Setting Queue Management Options
• Paging Group Configuration
• Line Park Configuration
• Workgroup Configuration
  • Workgroup Functionalities
  • Creating and Configuring Workgroups
  • Overview of Workgroup Configuration Window
  • Setting Up Workgroups
    • Establishing Basic Workgroup Attributes
    • Setting Call Restrictions
    • Service Level Threshold
    • Workgroup Recording Options
  • Establishing Workgroup Membership
    • Setting Login Status for System Restart
  • Setting Business Hours
  • Setting Up Skill Based Routing
    • Setting Rules for Skill Based Routing
  • Setting Workgroup Mail Management
    • Disabling a Mailbox
    • Synchronizing with Exchange Server
    • Setting E-mail Options
    • Setting Mailbox Playback Options
    • Setting Mailbox Capacities
    • Press “0” Option
    • Voice Mail Access Option
  • Setting Message Notification Options
    • Setting the Message Types for Notification
    • Setting the Type of Notification
    • Setting Notification Timing
    • Setting Notification Business Hours
  • Setting Call Handling Options
    • Handling Busy Calls
    • Forwarding All Calls
    • Handling Unanswered Calls
    • Number of Rings Before Handling
    • Setting IntraGroup Call Distribution
  • Queue Management - Basic
    • Setting Queue Phrase Options
    • Queue Announcement
    • Expected Wait Time Sampling
    • Queue Overflow Forwarding
    • Quit Queue Option
    • Priority Promotion
    • Supervisor Queue Control
  • Queue Management - Advanced
    • Announcement
    • Menu Selection
    • Queue Overflow
  • Application Extension Queue Control
  • Agent Logout Reason Codes
• Managing and Using MeetMe Conference
  • Setting the MeetMe Conference Extension
  • MeetMe Conference Window
  • Working in the MeetMe Conference Window
  • Creating a Meeting
  • E-mailing a Meeting Invitation
  • Modifying the E-mail Template
  • Starting and Stopping a Meeting
    • Continuing a Meeting Beyond Its Duration Time
  • Joining a Meeting
• Network Configuration Guidelines for VoIP
  • ISP/Intranet Quality of Service (QoS)
  • WAN Bandwidth
  • WAN Router Configuration
  • Firewall Configuration
  • Network Using NAT
  • Network Configuration Guidelines for AltiGen IP Phones
  • Configuration Guidelines for NAT
    • Private Network Configuration Example
    • VPN Network Configuration Example
• Enterprise VoIP Network Management
  • Understanding VoIP Bandwidth Requirements
  • Opening AltiEnterprise Manager
    • Changing the AltiEnterprise Manager Password
  • Setting VoIP Codec Profiles
  • Assigning Codec Profiles to IP Addresses
  • Defining IP Networks
    • Defining Your Network
    • Configuring a Public or Intranet Pipe
    • Configuring AltiServ Behind NAT
  • Defining the IP Dialing Table
  • The Multi-site VoIP Domain
    • Creating a Multi-site VoIP Domain
    • Declaring Additional Servers for the VoIP Domain
  • Working with Servers in the Domain
    • Adding a Server to a VoIP Domain
    • Rejoining a Server to the VoIP Domain
  • Managing Domain Users
    • The Scope of an Extension in the VoIP Domain
    • Changing an Extension’s Scope from Local to Global
    • Changing an Extension’s Scope from Global to Local
    • Relocating a Global Extension
  • Configuring Global Least Cost Routing
  • When Information May Be Out of Sync
• System Report Management
  • System Summary Report
  • IP Cumulative Traffic Statistics
    • Resetting Cumulative Statistics
• Microsoft Exchange Integration
  • Requirements
  • Exchange Server Configuration
  • Exchange System Manager Configuration
  • Installing Outlook 2000/2003 Client on the AltiWare System
  • Enabling the Exchange Server
  • Enable Exchange Integration in AltiWare Admin
  • Testing the Exchange Server Setup
  • Troubleshooting Tips
  • Notes
• TAPI Integration
  • Installing the TAPI Proxy Server
  • Setting Up the Client
    • Install the AltiGen TAPI Service Provider on the Client
    • Set Up Phone and Modem Options
    • Set Up Phone Dialer
    • Testing TAPI Service Provider on the Client System
    • Making a Call in Microsoft Outlook
  • Changing TAPI Configuration Parameters
• Tools and Applications
  • AltiGen Board Test
  • CT-Bus Test Tool
  • Backup and Restore Utility
    • Backing Up Files
    • Scheduling Backups
    • Restoring Backed up Files
  • AltiWare Admin & Extension Security Checker
    • Checking Extension Security
  • Start & Stop All AltiGen Services
  • Trace Collector
    • Limitations
  • Voice File Converter
  • Read Config
  • Work/Hunt Group Converter
• E1-R2 and E1 ISDN PRI Installations
  • E1 R2 CAS Installation
  • E1 ISDN PRI Installation
• Required Service Parameters
  • Service Parameters/Request Information for T1
  • Service Parameters/Request Information for PRI
  • Service Parameters/Request Information for E1
• Network Ports
  • Remote IP Phones Behind NAT
• Technical Support & Product Repair Services
  • Technical Support
  • Product Repair
  • Technical Training for Administrators
• Troubleshooting
  • Troubleshooting VoIP—Common Symptoms and Solutions
• Index
  • Symbols
  • Numerics
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • Z