Document Outline

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• MAIN MENU
• MASTER INDEX
• GLOSSARY
• ==============
• GuestWorks and DEFINITY ECS Release 9 Hospitality Operations
• Contents
• Hospitality Operations
  • About This Document
    • Reasons for Reissue
    • Purpose
    • Organization
    • Conventions
    • Related Documents
  • Hospitality Services Overview
    • Telephone Support
    • Guest Services
    • PMS Integration
    • Messaging Services
    • Flexibility
  • Guest Operations
    • Automatic Wakeup
      • With Speech Synthesizer
      • With Wakeup Activation Via Tones
    • Do Not Disturb
    • Emergency Access to the Attendant
    • Retrieving Messages
      • Retrieving Messages from Your Room
      • Retrieving Messages from Locations Other Than Your Room
      • Retrieving Fax Messages
      • Recording a Personal Greeting
      • Changing Your Password
    • Dial by Name
  • Front Desk Operations
    • Attendant Backup
    • Check-In/Check-Out
      • Check-In
      • Assigning DID Numbers to Guest Rooms
      • Suite Check-In
      • Station Hunt Before Coverage
      • Check-Out
    • Automatic Wakeup
      • User Operation
      • Failed Wakeup Notification
    • Controlled Restrictions
      • User Operation
    • Do Not Disturb
      • User Operation
    • Message Waiting Notification
    • PMS Alarms
    • Call Accounting Alarms
    • Crisis Alert
    • Maid Status, Housekeeping Status, and Room Occupancy
      • User Operation
    • Recorded Announcements
      • User Operation
  • Voice Messaging Operations
    • Administrative Mailbox on an INTUITY System
    • Connecting Guests to the Voice Messaging System
    • Restoring a Deleted Voice Message
    • Retrieving Messages for Checked-Out Guests
  • Call Accounting Operations
    • Night Audit Procedures
    • End-of-Week/End-of-Month Audit Procedures
    • Printing Key Reports
      • Detail Reports
      • Cost Reports
      • Deleting Call Records
  • Housekeeping Staff Operations
    • Status Codes
      • How to Call In Your Work Status
      • Housekeeping Status Codes and Meanings
  • Reports
    • Administration Reports
    • Printer Reports
      • Log Printer
      • Journal Schedule Printer
      • Buffering Messages During Printer Failure
  • Guest Operations Artwork
    • Guest Operations Artwork
• Index
  • Numerics
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • L
  • M
  • N
  • O
  • P
  • R
  • S
  • T
  • V
  • W