Document Outline

• Getting Started
  • About This Document
  • Overview of the Cisco Small Business Pro IP Phones
  • Understanding Your Phone’s Lines and Buttons
• Phone Components
• Softkey Buttons
• Using Keypad Shortcuts
  • SPA500S Attendant Console
  • Caring for Your Phone
• Installing Your Phone
  • Before You Begin
  • Phone Connections
  • Connecting the Handset
  • Installing the Stand (Optional)
  • Mounting the Phone to the Wall (Optional)
• Reversing the Handset Retention Tab
  • Connecting the Power
  • Connecting Your Phone to the Network
• Connecting the Phone to the Wireless Network
  • Connecting a PC to Your Phone (Optional)
  • Connecting Wired and Wireless Headsets (Optional)
  • Verifying Phone Startup
  • Upgrading Your Phone’s Firmware
• Determining Your Current Firmware Version
• Download the Firmware
• Get Your Phone’s IP Address
• Install the Firmware
• Using Basic Phone Functions
  • Using Phone Hardware and Accessories
• Using the Speakerphone
• Using the Headset with Your IP Phone
• Switching Between the Handset/Headset/Speakerphone During a Call
• Sending Audio to the Phone Speaker
• Choosing Your Preferred Audio Device
  • Adjusting Call Volume and Muting
• Adjusting Call Volume
• Adjusting the Ringer Volume
• Using Mute
  • Placing or Answering a Call
• Using Dial Assistance
  • Putting a Call on Hold
  • Resuming a Call
  • Ending a Call
  • Transferring Calls
• Performing an Attended Transfer
• Performing an Unattended (Blind) Transfer
• Transferring a Held Call to an Active Call
  • Redialing
  • Viewing and Returning Missed Calls
  • Turning the Missed Calls Shortcut On and Off
  • Forwarding Calls
• Forwarding All Calls
• Forwarding Calls When Your Phone is Busy
• Forwarding Calls When You Don’t Answer the Phone
• Delaying Call Forwarding When You Don’t Answer the Phone
• Stopping Call Forwarding
  • Setting Do Not Disturb
• Activating Do Not Disturb
• Deactivating Do Not Disturb
  • Turning Call Waiting On and Off
  • Picking Up a Call
  • Parking a Call
  • Placing a Three-Way Conference Call
• Conferencing a Held Call with an Active Call
  • Using the Phone Directories
• Using Your Personal Directory
• Using the Corporate Directory
  • Using the Call History Lists
• Viewing the Call History Lists
• Calling from the Call History Lists
• Deleting a Number from the Call History Lists
• Saving a Call History List Number to Your Directory
  • Setting or Changing a Phone Password
  • Accessing Voicemail
• Using Advanced Phone Features
  • Configuring Privacy and Security Features
• Blocking Caller ID
• Blocking Anonymous Calls
• Using Secure Call
  • Enabling Dial Assistance
  • Creating Speed Dials
  • Using Speed Dials
  • Using the Paging Feature
• Paging Another Phone
• Configuring Auto Answer
  • Monitoring/Accessing Another Phone from Your Phone
  • Customizing Your LCD Screen
• Changing the LCD Screen Contrast
• Changing the Screen Backlight Settings
• Configuring the Phone Screen Saver
• Turning on the Screen Saver
  • Using Ring Tones
• Changing Your Ring Tone
  • Configuring Date and Time Parameters on Your Phone
• Setting Your Phone’s Date and Time
  • Using Star Codes
  • Using the Interactive Voice Response Menu on the SPA501G
  • Advanced Procedures for Technical Support Personnel
• Rebooting Your Phone
• Using the Web Interface
  • Logging in to the Web Interface
  • Setting Do Not Disturb
  • Configuring Call Forwarding
  • Configuring Call Waiting
  • Blocking Caller ID
  • Blocking Anonymous Calls
  • Using Your Personal Directory
  • Viewing Call History Lists
  • Creating Speed Dials
  • Accepting Text Messages
  • Adjusting Audio Volume
  • Changing the LCD Contrast
  • Configuring the Phone Screen Saver
• Using the SPA500S Attendant Console
  • Connecting the SPA500S Attendant Console to the IP Phone
• Connecting a Single SPA500S
• Connecting a Second SPA500S
  • Configuring the SPA500S
  • Using the SPA500S
  • Monitoring the SPA500S
• Where to Go From Here