Document Outline

• How to Use this Document
• Driver Requirements
• Driver Features
• Connectivity Requirements
• Upgrading from Windows 95/98 or Windows NT
  • 1. Remove the driver from the Windows 95/98 or Windows NT operating system following the procedur...
  • 2. Upgrade your system to Windows 2000.
  • 3. Use the Installing the Driver and Removing or Disabling the Device in Windows 2000 subsections...
• Removing or Disabling the Device in Windows 2000
  • 1. On the Windows desktop, right-click on the My Computer icon and select Manage.
  • 2. Double-click on the Device Manager.
  • 3. Open the Multi-port serial adapters entry (click the [+] button to expand the list).
  • 4. Right-click on the device you want to disable or uninstall.
  • 5. Select on of the following:
  • 6. Exit the Device Manager window and resume normal operations.
• Installing the Driver
  • 1. On the Windows desktop, right-click the My Computer icon.
  • 2. Click Properties.
  • 3. Select the Hardware tab.
  • 4. Select the Hardware Wizard button.
  • 5. Select the Next button when the Add/Remove Hardware wizard appears.
  • 6. Select the Add/Troubleshoot a device option and the Next button.
  • 7. Select the Add a new device option and the Next button.
  • 8. Select the No, I want to select the hardware from a list option and the Next button.
  • 9. Highlight Multi-port serial adapters when asked to choose the type of hardware to install and ...
  • 10. Select Comtrol Corporation as the manufacturer, the appropriate Comtrol product you wish to i...
  • 11. Select the Next button at the Start Hardware Installation screen.
  • 12. Select the Finish button to complete the driver installation process.
• Upgrading the Driver
  • 1. Unzip the file into a new subdirectory, for example: \Comtrol.
  • 2. On the Windows desktop, right-click on the My Computer icon and select Manage.
  • 3. Double-click on the Device Manager.
  • 4. Open the Multi-port serial adapters item.
  • 5. Highlight the device for which you want to update the driver, right-click, and select Disable.
  • 6. Select Yes when this pop screen appears:
  • 7. Double-click on the disabled device and select the Driver tab.
  • 8. Select the Update Driver button.
  • 9. Select the Next button to start the Upgrade Driver wizard.
  • 10. Select the Display a list of the known drivers for this device so that I can choose a specifi...
  • 11. Select the Have Disk button, browse to the location of the driver file that you extracted, an...
  • 12. Highlight the device and select the Next button to install the driver with the default settings.
  • 13. Select Yes to the Update Driver Warning popup window.
  • 14. Select the Next button at the Install Device Driver screen.
  • 15. Select Yes at the “Digital Signature Not Found” popup screen.
  • 16. Select the Finish button to complete the driver installation process.
  • 17. Select the Close button when you return to the Properties screen.
  • 18. Select Yes to this popup screen to restart your system.
• Accessing the Main Setup Tab
  • 1. On the Windows desktop, right-click the My Computer icon and select Manage.
  • 2. Double-click on the Device Manager.
  • 3. Click the [+] button for the device under Multi-port serial adapters to expand the view.
  • 4. Highlight the device that you want to access.
  • 5. Select Action --> Properties.
  • 6. Select the Main Setup tab.
• Changing Device Properties or Setting Up Backup Servers
  • 1. Access the Main Setup screen.
  • 2. Highlight the device name and select Properties.
  • 3. After making your changes, select the Ok button and follow any other driver prompts.
• Configuring Device Properties
  • 1. Access the Main Setup screen.
  • 2. Select the Options tab.
  • 3. Enable the features you want to use.
  • 4. If you enable the RS-485 feature, an RS485 tab appears behind the COM Port Properties tab that...
• Configuring Port Properties
  • 1. Access the Main Setup screen.
  • 2. Highlight the port you want to configure and select the Properties button.
  • 3. Enable the features you want to use and select the OK button. To configure all ports on the de...
• Adding Additional Devices
• Troubleshooting
  • 1. Verify that you are using the correct types of cables in the correct places and that all cable...
  • 2. Verify that the unit is powered on.
  • 3. Verify that the port polarity is correct, see the Hardware Installation documentation.
  • 4. Enable the Verbose Event Log feature under the Setup Options tab and then reboot the server.
  • 5. If you are using a 10/100mb NIC card, try locking the card to 10mb/s.
  • 6. Verify that the Ethernet hub and any other network devices between the server and unit are pow...
  • 7. If you are operating in a multiple-server environment, make sure that you are controlling the ...
  • 8. Verify which servers are having problems controlling the device.
  • 9. Verify that the network (MAC) address in the driver matches the address on the device.
  • 10. Verify that you are addressing the port correctly. In many applications, device names above C...
  • 11. Use the Test Terminal program (wcom32.exe) to troubleshoot communications on a port-by-port b...
  • 12. Use the Port Monitor program (portmon.exe) to check for errors, modem control, and status sig...
  • 13. Use the Peer Tracer program (peer.exe) to trace driver events.
  • 14. Use the Device Advisor to help identify the problem.
  • 15. If you have a spare device, try “hot-swapping” devices. If this corrects the problem, the dev...
  • 16. Remove and reinstall the latest released driver from the ftp site.
• Adding a Program Group Under the Start Button
  • 1. Access the Main Setup screen, highlight the device, and select the Properties button.
  • 2. Change the name of the device or change a parameter and select the Ok button.
  • 3. Select Yes when this popup screen appears:
  • 4. Close the Program group. Now it will appear under the Start ---> Programs button.
• Using Test Terminal
  • 1. To start WCOM32, select Test Terminal from the Comtrol program group. The program window displ...
  • 2. Select Open Port from the Port menu. A list of possible COM port numbers displays.
  • 3. Select the COM port you want to test.
• Testing a VS1000 or RocketPort Serial Hub
  • 1. Place a loopback plug on the COM port you are testing. Make sure all connectors are seated fir...
  • 2. From the Port menu, select Send Test Data. The program sends out a repeating data stream.
  • 3. If further testing is required, select Loopback Test from the Port menu. If the loopback plug ...
  • 4. Repeat Steps 2 and 3. If the port now passes the tests, the fault may lie in the interface box...
• Modem Control Signals
• Using Port Monitor
• Starting Port Monitor
• Changing Screen Appearance
• Column Setup
• Report Configuration
• Port Monitor Files
• Port Monitor Variables
• Using Peer Tracer
• Starting Peer
• Log Functions
• Using Peer
• Other Commands
• Using the Device Advisor
  • 1. Access the Main Setup screen, highlight the device name, and select Properties
  • 2. Select the Device Advisor tab.
• Device Advisor Driver Messages
• Technical Support