Document Outline

• Chapter 1: Introduction
  • Typical Configuration
  • Sequence for Incoming Calls
  • Sequence for Outgoing Calls
  • Hardware Description
    • Front Panel Controls and Indicators
    • Rear Panel Connectors
  • Features
    • System Features
    • Automated Attendant Features
    • System Messaging and Recording Options
    • User Features
    • User Features (cont’d)
    • System Administration and Maintenance
  • Related Documentation
• Chapter 2: Installation and Setup
  • Installing the Hardware
    • Tools Required
    • Mounting the VoiceSupport Unit
    • Connecting VoiceSupport to a LAN
    • Connecting AC Power
  • Connecting the VoiceSupport Unit to the Telephone System
    • The Port Card
    • Phone System Integration
  • Setting Up the Voice Mail Server
    • Accessing the User Interface Directly
    • Logging On to the Voice Mail
    • Setting the Install Options
    • Establishing a Numbering Plan for the Phone Extensions
    • In-band Integration for a Generic Phone System
    • Setting the Dialing Rules
    • Assigning Access Digits
    • Default Language Types
  • Serial Communications Ports
  • SMDI
  • Testing the Voice Mail Service
    • Automated Attendant Test
    • Voice Mail Test
  • Accessing the User Interface Remotely
    • Connecting VoiceSupport to a Network
    • Changing the Voice Mail IP Address
    • Accessing the User Interface
  • Minimum Voice Mail Configuration
• Chapter 3: Customizing Voice Mail
  • Web Based User Interface
  • Answering Tables
    • Filling Out an Answering Table Worksheet
    • Creating/ Customizing Call Routing Mailboxes
    • Creating and Customizing Answering Tables
  • Mailboxes
    • Default Numbering Plan
    • Variable Length of Mailbox Numbers
    • Creating and Accessing Mailboxes
    • Announcement Mailbox
    • ACD Announcement Mailbox
    • Call Routing Mailbox
    • Directory Dialing Mailbox
    • Distribution Mailbox
    • Future Delivery Mailbox
    • Guest Mailbox
    • Interactive Mailbox
    • Message Center Mailbox
    • Subscriber Mailbox
    • Trunk Mailbox
    • Network Mailbox
  • Welcome Message and Instruction Menu
    • Using the Default Welcome Message
    • Recording a Welcome Message
    • Using No Welcome Message
    • Recording an Instruction Menu
    • Using No Instruction Menu
  • Dial Action Tables
    • Key Actions and Key Numbers
    • Key Actions
    • Key Number
    • TIMEOUT Function
    • Example of a Dial Action Table
  • Caller ID Automatic Transfer
  • Callout Options
  • System Options
  • Tenant Options
  • Port Options
• Chapter 4: Viewing and Printing Reports
  • All Reports
  • Auto Attendant Port Report
  • Auto Attendant Trunk Report
  • Answering Tables Report
  • Caller I.D. Options Report
  • Callout Options Report
  • Callout Log Report
  • Dial Action Tables Report
  • Distribution Lists Report
  • Mailbox Options Report
  • Mailbox Directory Report
  • Mailbox Numeric List Report
  • Mailbox Access Count Report
  • Mailbox Call Flags Report
  • Message Usage Report
  • Port Options Report
  • Port Usage Report
  • System Options Report
• Chapter 5: System Administration
  • Recording Messages
    • Recording an Announcement Message
    • Recording Names for Subscriber Mailboxes
    • Recording Music On Hold
    • Recording Interactive Prompts
    • Customizing Voice Prompts
    • Recording a Directory Dialing Message
    • Recording a Broadcast Message
  • Overriding Answering Schedules
  • Setting the Time and Date
  • System Version
  • Erasing All Messages
  • Deleting a Security Code
• Chapter 6: Maintenance
  • Message Status
  • Miscellaneous Options
  • Port Activity
  • System Setup Options
  • Viewing Debug Files
    • Debug Files
    • Imap4/Pop3 Debug Files
  • Viewing System Activity
    • Real Trace
    • Trace Log
  • Networking Tool
  • Setting the System Clock
  • Services
    • IVR Service
    • Serial Port
    • TTS Service
    • VM Service
  • Resetting to Factory Defaults
  • Backing Up the Voice Mail Database
  • Restoring the Voice Mail Database
  • Archiving the Voice Mail Database
  • Scheduling Automatic Database Backup
  • Using the Recovery CD
    • Introduction
    • Materials Required
    • Recovery Procedure
  • Creating a Rescue Backup CD
  • Updating System Software
  • Feature Files