Document Outline

• Printer overview
  • Warning icons
  • Potential shock hazard
  • Printer views
    • Printer front view
    • Printer back view
    • Interface ports
    • Control-panel view
  • Printer specifications
    • Technical specifications
    • Supported operating systems
    • Mobile printing solutions
    • Printer dimensions
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating-environment range
  • Printer hardware setup and software installation
• Paper trays
  • Introduction
  • Load paper to Tray 1 (multipurpose tray)
    • Introduction
    • Tray 1 paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load paper to Tray 2
    • Introduction
    • Tray 2 paper orientation
    • Use Alternative Letterhead Mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load paper to the 550-sheet paper tray
    • Introduction
    • 550-sheet paper tray paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load paper to the 2 x 550-sheet paper trays
    • Introduction
    • 2 x 550-sheet paper tray paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load paper to the 2,700-sheet high-capacity input paper trays
    • Introduction
    • 2,700-sheet HCI paper tray paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load and print envelopes
    • Introduction
    • Print envelopes
    • Envelope orientation
  • Load and print labels
    • Introduction
    • Manually feed labels
    • Label orientation
• Supplies, accessories, and parts
  • Order supplies, accessories, and parts
    • Ordering
    • Supplies and accessories
    • Maintenance/long-life consumables
    • Customer self-repair parts
  • Configure the HP toner-cartridge-protection supply settings
    • Introduction
    • Enable or disable the Cartridge Policy feature
      • Use the printer control panel to enable the Cartridge Policy feature
      • Use the printer control panel to disable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
      • Troubleshoot Cartridge Policy control panel error messages
    • Enable or disable the Cartridge Protection feature
      • Use the printer control panel to enable the Cartridge Protection feature
      • Use the printer control panel to disable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
      • Troubleshoot Cartridge Protection control panel error messages
  • Replace the toner cartridges
    • Toner-cartridge information
    • Remove and replace the cartridges
  • Replace the imaging drums
    • Imaging drum information
    • Remove and replace the imaging drums
  • Replace the toner-collection unit
    • Toner-collection unit information
    • Remove and replace the toner-collection unit
• Print
  • Print tasks (Windows)
    • How to print (Windows)
    • Automatically print on both sides (Windows)
    • Manually print on both sides (Windows)
    • Print multiple pages per sheet (Windows)
    • Select the paper type (Windows)
    • Additional print tasks
  • Print tasks (macOS)
    • How to print (macOS)
    • Automatically print on both sides (macOS)
    • Manually print on both sides (macOS)
    • Print multiple pages per sheet (macOS)
    • Select the paper type (macOS)
    • Additional print tasks
  • Store print jobs on the printer to print later or print privately
    • Introduction
    • Create a stored job (Windows)
    • Create a stored job (macOS)
    • Print a stored job
    • Delete a stored job
      • Delete a job that is stored on the printer
      • Change the job storage limit
    • Information sent to printer for Job Accounting purposes
  • Mobile printing
    • Introduction
    • Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
    • HP ePrint via email
    • AirPrint
    • Android embedded printing
  • Print from a USB flash drive
    • Introduction
    • Enable the USB port for printing
    • Print USB documents
  • Print using high-speed USB 2.0 port (wired)
    • Enable the high-speed USB port for printing
• Manage the printer
  • Advanced configuration with the HP Embedded Web Server (EWS)
    • Introduction
    • How to access the HP Embedded Web Server (EWS)
    • HP Embedded Web Server features
      • Information tab
      • General tab
      • Print tab
      • Supplies tab
      • Troubleshooting tab
      • Security tab
      • HP Web Services tab
      • Networking tab
      • Other Links list
  • Configure IP network settings
    • Printer sharing disclaimer
    • View or change network settings
    • Rename the printer on a network
    • Manually configure IPv4 TCP/IP parameters from the control panel
    • Manually configure IPv6 TCP/IP parameters from the control panel
    • Link speed and duplex settings
  • Printer security features
    • Introduction
    • Security statements
    • Assign or change the system password using the HP Embedded Web Server
    • IP Security
    • Encryption support: HP High Performance Secure Hard Disks
    • Lock the formatter
  • Energy-conservation settings
    • Introduction
    • Set the idle settings
    • Set the sleep timer and configure the printer to use 1 watt or less of power
    • Set the sleep schedule
  • HP Web Jetadmin
  • Software and firmware updates
• Solve problems
  • Customer support
  • Control panel help system
  • Reset factory settings
    • Introduction
    • Method one: Restore factory settings from the printer control panel
    • Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...
  • A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
    • Change the “Very Low” settings
      • Order supplies
  • Printer does not pick up paper or misfeeds
    • Introduction
    • The printer does not pick up paper
    • The printer picks up multiple sheets of paper
  • Clear paper jams
    • Introduction
    • Paper jam locations
    • Auto-navigation for clearing paper jams
    • Experiencing frequent or recurring paper jams?
    • Clear paper jams in Tray 1 (13.A1)
    • Clear paper jams in Tray 2 (13.A2)
    • Clear jams in the fuser (13.B9, 13.B2, 13.FF)
    • Clear paper jams in the output bin (13.E1)
    • Clear jams in the duplex area (13.D3)
    • Clear paper jams in the 550-sheet trays (13.A3, 13.A4)
    • Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)
    • Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7)
  • Resolve print-quality problems
    • Introduction
    • Troubleshoot print quality
      • Update the printer firmware
      • Print from a different software program
      • Check the paper-type setting for the print job
        • Check the paper type setting on the printer
        • Check the paper type setting (Windows)
        • Check the paper type setting (macOS)
      • Check toner-cartridge status
      • Print a cleaning page
      • Visually inspect the toner cartridge or cartridges
      • Check paper and the printing environment
        • Step one: Use paper that meets HP specifications
        • Step two: Check the environment
        • Step three: Set the individual tray alignment
      • Try a different print driver
    • Troubleshoot color quality
      • Calibrate the printer to align the colors
    • Troubleshoot image defects
  • Solve wired network problems
    • Introduction
    • Poor physical connection
    • The computer is using the incorrect IP address for the printer
    • The computer is unable to communicate with the printer
    • The printer is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The printer is disabled, or other network settings are incorrect
• Index