Document Outline

• Product introduction
  • Product views
    • Product front view
    • Product back view
    • Serial number and model number location
    • Control panel layout
      • LCD control panel
      • Touchscreen control panel
    • Touchscreen Home screen
  • Print product reports
    • Print product reports (LCD control panel)
    • Print product reports (touchscreen control panel)
  • Printer sharing disclaimer
• Paper tray
  • Supported paper sizes
  • Supported paper types
  • Load the paper input tray
• Print
  • Supported printer drivers (Windows)
  • Change print-job settings (Windows)
    • Priority for changing print-job settings
    • Change the settings for all print jobs until the software program is closed
    • Change the default settings for all print jobs
    • Change the product configuration settings
  • Change print-job settings (Mac OS X)
    • Priority for changing print-job settings
    • Change the settings for all print jobs until the software program is closed
    • Change the default settings for all print jobs
    • Change the product configuration settings
  • Print tasks for Windows
    • Use a printing shortcut (Windows)
    • Create a printing shortcut (Windows)
    • Print on both sides (duplex) with Windows
    • Print multiple pages per sheet with Windows
    • Select the page orientation (Windows)
    • Select the paper type (Windows)
    • Print the first or last page on different paper (Windows)
    • Scale a document to fit page size (Windows)
    • Create a booklet (Windows)
  • Print tasks for Mac OS X
    • Use a printing preset (Mac OS X)
    • Create a printing preset (Mac OS X)
    • Print on both sides (Mac OS X)
    • Print multiple pages on one sheet of paper (Mac OS X)
    • Select the page orientation (Mac OS X)
    • Select the paper type (Mac OS X)
    • Print a cover page (Mac OS X)
    • Scale a document to fit page size (Mac OS X)
    • Create a booklet (Mac OS X)
  • Additional print tasks (Windows)
    • Cancel a print job (Windows)
    • Select the paper size (Windows)
    • Select a custom paper size (Windows)
    • Print watermarks (Windows)
  • Additional print tasks (Mac OS X)
    • Cancel a print job (Mac OS X)
    • Select the paper size (Mac OS X)
    • Select a custom paper size (Mac OS X)
    • Print watermarks (Mac OS X)
  • Create archival-quality prints
    • Create archival-quality prints (LCD control panel)
    • Create archival-quality prints (touchscreen control panel)
  • Color printing
    • Use the HP EasyColor option
    • Change color options (Windows)
    • Change the color theme for a print job (Windows)
    • Change the color options (Mac OS X)
    • Manual color options
    • Match colors
    • Print colored text as black (Windows)
  • Use HP ePrint
    • Use HP ePrint (LCD control panel)
    • Use HP ePrint (touchscreen control panel)
  • Use AirPrint
  • Walk-up USB printing
• Manage and maintain the product
  • Use the HP Reconfiguration Utility to change the product connection
  • Use HP Web Services applications
    • Use HP Web Services applications (LCD control panel)
    • Use HP Web Services applications (touchscreen control panel)
  • Configure IP network settings
    • View or change network settings
    • Manually configure IPv4 TCP/IP parameters from the control panel
      • Manually configure IPv4 TCP/IP parameters (LCD control panel)
      • Manually configure IPv4 TCP/IP parameters (touchscreen control panel)
    • Rename the product on a network
    • Link speed and duplex settings
      • Link speed and duplex settings (LCD control panel)
      • Link speed and duplex settings (touchscreen control panel)
  • HP Device Toolbox (Windows)
  • HP Utility for Mac OS X
    • Open the HP Utility
    • HP Utility features
  • HP Web Jetadmin
  • Product security features
    • Set or change the product password
  • Economy settings
    • Print with EconoMode
    • Set the sleep delay
      • Set the sleep delay (LCD control panel)
      • Set the sleep delay (touchscreen control panel)
    • Set the Auto Power Down delay
      • Set the Auto Power Down delay (LCD control panel)
      • Set the Auto Power Down delay (touchscreen control panel)
  • Print when a toner cartridge is at estimated end of life
    • Enable or disable the At Very Low settings (LCD control panel)
    • Enable or disable the At Very Low settings (touchscreen control panel)
  • Store and recycle supplies
    • Recycle supplies
    • Toner cartridge storage
  • Replacement instructions
    • Replace the toner cartridges
  • Update the firmware
    • Manually update the firmware (LCD control panel)
    • Manually update the firmware (touchscreen control panel)
    • Set the product to automatically update the firmware (LCD control panel)
    • Set the product to automatically update the firmware (touchscreen control panel)
• Solve problems
  • Solve problems checklist
    • Step 1: Make sure that the product is set up correctly
    • Step 2: Check the cabling or wireless connection
    • Step 3: Check the control panel for error messages
    • Step 4: Check the paper
    • Step 5: Check the software
    • Step 6: Test print functionality
    • Step 7: Check the supplies
    • Step 8: Try sending a print job from a computer
  • Restore the factory-set defaults
    • Restore the factory-set defaults (LCD control panel)
    • Restore the factory-set defaults (touchscreen control panel)
  • Control panel help system
  • Interpret control panel messages
    • Control panel message types
    • Control panel messages
      • 10.X00Y Supply Error
      • 49 Error Turn off then on
      • 50.x Fuser Error Turn off then on
      • 51.XX Error Turn off then on
      • 54.XX Error Turn off then on
      • 55.X Error Turn off then on
      • 57 Fan error Turn off then on
      • 59.X Error Turn off then on
      • 79 Error Turn off then on
      • Black Cartridge Low
      • Black in wrong position
      • Black Very Low
      • Cleaning
      • Cyan Cartridge Low
      • Cyan in wrong position
      • Cyan Very Low
      • Device error Press [OK]
      • Door open
      • Genuine HP supply installed
      • Incompatible <color>
      • Incorrect supplies
      • Install <color> cartridge
      • Invalid driver Press [OK]
      • Jam in <location>
      • Jam in Tray 1 Clear jam and then Press [OK]
      • Load tray 1 Press [OK] for available media
      • Load tray 1 <TYPE>, <SIZE>
      • Load tray 1 PLAIN <SIZE> Cleaning Mode
      • Magenta Cartridge Low
      • Magenta in wrong position
      • Magenta Very Low
      • Manual duplex Load tray 1 Press [OK]
      • Memory is low Press [OK]
      • Misprint Press [OK]
      • Print failure, press OK. If error repeats, turn off then on.
      • Rear door open
      • Remove shipping lock from <color> cartridge
      • Remove shipping locks from cartridges
      • Replace <color>
      • Supplies low
      • Unexpected size in tray 1 Load <size> Press [OK]
      • Unsupported <color> Press [OK] to continue
      • Used <color> cartridge is installed Press [OK] to continue
      • Used <color> in use
      • Used supplies in use
      • Yellow Cartridge Low
      • Yellow in wrong position
      • Yellow Very Low
  • Paper feeds incorrectly or becomes jammed
    • The product does not pick up paper
    • The product picks up multiple sheets of paper
    • Prevent paper jams
  • Clear jams
    • Jam locations
    • Clear jams in the paper input tray
    • Clear jams from the output bin
    • Clear jams from the rear door
  • Improve print quality
    • Check the paper type setting (Windows)
    • Check the paper type setting (Mac OS X)
    • Check toner cartridge status
      • Print the supplies status page (LCD control panel)
      • Print the supplies status page (touchscreen control panel)
      • Check the supplies status
    • Print a cleaning page
      • Print a cleaning page (LCD control panel)
      • Print a cleaning page (touchscreen control panel)
    • Perform additional print quality troubleshooting
      • Print the print quality page (LCD control panel)
      • Print the print quality page (touchscreen control panel)
      • Interpret the print quality page
    • Inspect the toner cartridge for damage
    • Check the paper and printing environment
      • Use paper that meets HP specifications
      • Check the product environment
    • Check print job settings
      • Check the EconoMode setting
      • Adjust color settings in the printer driver
        • Change the color theme for a print job
        • Change the color options
    • Use the printer driver that best meets your printing needs
  • The product does not print or it prints slowly
    • The product does not print
    • The product prints slowly
  • Solve walk-up USB printing problems
    • The USB Flash Drive menu does not open when you insert the USB accessory
    • The file does not print from the USB storage accessory
    • The file that you want to print is not listed in the USB Flash Drive menu
  • Solve direct connection problems
  • Solve wired network problems
    • Poor physical connection
    • The computer is using the incorrect IP address for the product
    • The computer is unable to communicate with the product
    • The product is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The product is disabled, or other network settings are incorrect
  • Solve wireless network problems
    • Wireless connectivity checklist
    • The product does not print after the wireless configuration completes
    • The product does not print, and the computer has a third-party firewall installed
    • The wireless connection does not work after moving the wireless router or product
    • Cannot connect more computers to the wireless product
    • The wireless product loses communication when connected to a VPN
    • The network does not appear in the wireless networks list
    • The wireless network is not functioning
    • Perform a wireless network diagnostic test
    • Reduce interference on a wireless network
  • Solve product software problems with Windows
    • A printer driver for the product is not visible in the Printer folder
    • An error message was displayed during the software installation
    • The product is in Ready mode, but nothing prints
  • Solve product software problems with Mac OS X
    • The printer driver is not listed in the Print & Fax list
    • The product name does not appear in the product list in the Print & Fax list
    • The printer driver does not automatically set up the selected product in the Print & Fax list
    • A print job was not sent to the product that you wanted
    • When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...
    • You are using a generic printer driver when using a USB connection
  • Remove software (Windows)
  • Remove software (Mac OS X)
• Supplies and accessories
  • Order parts, accessories, and supplies
  • HP policy on non-HP supplies
  • HP anticounterfeit Web site
• Index