Document Outline

• Printer overview
  • Warning icons
  • Potential shock hazard
  • Printer views
    • Printer front view
    • Printer back view
    • Interface ports
    • Control-panel view
      • How to use the touchscreen control panel
  • Printer specifications
    • Technical specifications
    • Supported operating systems
    • Mobile printing solutions
    • Printer dimensions
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating-environment range
  • Printer hardware setup and software installation
• Paper trays
  • Introduction
  • Load paper to Tray 1
    • Load paper to Tray 1 (multipurpose tray)
    • Tray 1 paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load paper to Tray 2 and the 550-sheet trays
    • Load paper to Tray 2 and the 550-sheet trays
    • Tray 2 and the 550-sheet trays paper orientation
    • Use alternative letterhead mode
      • Enable Alternative Letterhead Mode by using the printer control-panel menus
  • Load and print envelopes
    • Print envelopes
    • Envelope orientation
  • Load and print labels
    • Manually feed labels
    • Label orientation
  • Use the convenience stapler (f, c, and z models)
    • Use the stapler
• Supplies, accessories, and parts
  • Order supplies, accessories, and parts
    • Ordering
    • Supplies and accessories
    • Maintenance/long-life consumables
    • Customer self-repair parts
  • Configure the HP toner-cartridge-protection supply settings
    • Introduction
    • Enable or disable the Cartridge Policy feature
      • Use the printer control panel to enable the Cartridge Policy feature
      • Use the printer control panel to disable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
      • Troubleshoot Cartridge Policy control panel error messages
    • Enable or disable the Cartridge Protection feature
      • Use the printer control panel to enable the Cartridge Protection feature
      • Use the printer control panel to disable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
      • Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
      • Troubleshoot Cartridge Protection control panel error messages
  • Replace the toner cartridge
    • Cartridge information
    • Remove and replace the cartridge
  • Replace the staple cartridge (f, c, and z models)
    • Introduction
    • Remove and replace the staple cartridge
• Print
  • Print tasks (Windows)
    • How to print (Windows)
    • Automatically print on both sides (Windows)
    • Manually print on both sides (Windows)
    • Print multiple pages per sheet (Windows)
    • Select the paper type (Windows)
    • Additional print tasks
  • Print tasks (macOS)
    • How to print (macOS)
    • Automatically print on both sides (macOS)
    • Manually print on both sides (macOS)
    • Print multiple pages per sheet (macOS)
    • Select the paper type (macOS)
    • Additional print tasks
  • Store print jobs on the printer to print later or print privately
    • Introduction
    • Create a stored job (Windows)
    • Create a stored job (macOS)
    • Print a stored job
    • Delete a stored job
      • Delete a job that is stored on the printer
      • Change the job storage limit
    • Information sent to printer for Job Accounting purposes
  • Mobile printing
    • Introduction
    • Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
      • Enable wireless printing
      • Change the Wi-Fi Direct name
    • HP ePrint via email
    • AirPrint
    • Android embedded printing
  • Print from a USB flash drive
    • Enable the USB port for printing
      • Method one: Enable the USB port from the printer control panel
      • Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
    • Print USB documents
  • Print using high-speed USB 2.0 port (wired)
    • Enable the high-speed USB port for printing
      • Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
      • Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ...
• Copy
  • Make a copy
  • Copy on both sides (duplex)
  • Additional copy tasks
• Scan
  • Set up Scan to Email
    • Introduction
    • Before you begin
    • Step one: Access the HP Embedded Web Server (EWS)
    • Step two: Configure the Network Identification settings
    • Step three: Configure the Send to Email feature
      • Method one: Basic configuration using the Email Setup Wizard
      • Method two: Advanced configuration using the Email Setup
    • Step four: Configure the Quick Sets (optional)
    • Step five: Set up Send to Email to use Office 365 Outlook (optional)
      • Introduction
      • Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
  • Set up Scan to Network Folder
    • Introduction
    • Before you begin
    • Step one: Access the HP Embedded Web Server (EWS)
    • Step two: Set up Scan to Network Folder
      • Method one: Use the Scan to Network Folder Wizard
      • Method two: Use Scan to Network Folder Setup
        • Step one: Begin the configuration
        • Step two: Configure the Scan to Network Folder settings
          • Step one: Begin the configuration
          • Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...
          • Dialog two: Folder Settings
            • Configure the destination folder for scanned documents
              • Option 1: Configure the printer to save to a shared folder or FTP folder
              • Option 2: Configure the printer to save to a personal shared folder
            • Select the destination folder permissions
              • Option 1: Configure read and write access
              • Option 2: Configure write access only
          • Dialog three: Notification settings
          • Dialog four: Scan Settings
          • Dialog five: File Settings
          • Dialog six: Summary
        • Step three: Complete the configuration
  • Set up Scan to SharePoint® (Flow models only)
    • Introduction
    • Before you begin
    • Step one: Access the HP Embedded Web Server (EWS)
    • Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
    • Scan a file directly to a Microsoft® SharePoint site
    • Quick set scan settings and options for Scan to SharePoint®
  • Set up Scan to USB Drive
    • Introduction
    • Step one: Access the HP Embedded Web Server (EWS)
    • Step two: Enable Scan to USB Drive
    • Step three: Configure the Quick Sets (optional)
    • Default scan settings for Scan to USB Drive setup
    • Default file settings for Save to USB Setup
  • Scan to email
    • Introduction
    • Scan to email
  • Scan to job storage
    • Introduction
    • Scan to job storage on the printer
    • Print from job storage on the printer
  • Scan to network folder
    • Introduction
    • Scan to network folder
  • Scan to SharePoint
    • Introduction
    • Scan to SharePoint
  • Scan to USB drive
    • Introduction
    • Scan to USB drive
  • Use HP JetAdvantage business solutions
  • Additional scan tasks
• Fax
  • Set up fax
    • Introduction
    • Set up fax by using the printer control panel
  • Change fax configurations
    • Fax dialing settings
    • General fax send settings
    • Fax receive settings
  • Send a fax
  • Additional fax tasks
• Manage the printer
  • Advanced configuration with the HP Embedded Web Server (EWS)
    • Introduction
    • How to access the HP Embedded Web Server (EWS)
    • HP Embedded Web Server features
      • Information tab
      • General tab
      • Copy/Print tab
      • Scan/Digital Send tab
      • Fax tab
      • Supplies tab
      • Troubleshooting tab
      • Security tab
      • HP Web Services tab
      • Networking tab
      • Other Links list
  • Configure IP network settings
    • Printer sharing disclaimer
    • View or change network settings
    • Rename the printer on a network
    • Manually configure IPv4 TCP/IP parameters from the control panel
    • Manually configure IPv6 TCP/IP parameters from the control panel
    • Link speed and duplex settings
  • Printer security features
    • Introduction
    • Security statements
    • Assign an administrator password
      • Use the HP Embedded Web Server (EWS) to set the password
      • Provide user access credentials at the printer control panel
    • IP Security
    • Encryption support: HP High Performance Secure Hard Disks
    • Lock the formatter
  • Energy-conservation settings
    • Print with EconoMode
      • Configure EconoMode from the print driver
      • Configure EconoMode from the printer control panel
    • Set the sleep timer and configure the printer to use 1 watt or less of power
    • Set the sleep schedule
  • HP Web Jetadmin
  • Software and firmware updates
• Solve problems
  • Customer support
  • Control panel help system
  • Reset factory settings
    • Introduction
    • Method one: Reset factory settings from the printer control panel
    • Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
  • A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
    • Change the “Very Low” settings
      • Change the “Very Low” settings at the control panel
      • For printers with fax capability
    • Order supplies
  • Printer does not pick up paper or misfeeds
    • Introduction
    • The printer does not pick up paper
    • The printer picks up multiple sheets of paper
    • The document feeder jams, skews, or picks up multiple sheets of paper
  • Clear paper jams
    • Introduction
    • Paper jam locations
    • Auto-navigation for clearing paper jams
    • Experiencing frequent or recurring paper jams?
    • Clear paper jams in the document feeder—31.13.yz
    • Clear paper jams in tray 1—13.A1
    • Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5
    • Clear paper jams in the output bin—13.E1
    • Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX
    • Clear paper jams in the toner-cartridge area
    • Clear paper jams in the fuser—13.B9, 13.B2, 13.FF
  • Resolve print-quality problems
    • Introduction
    • Troubleshoot print quality
      • Update the printer firmware
      • Print from a different software program
      • Check the paper-type setting for the print job
        • Check the paper type setting on the printer
        • Check the paper type setting (Windows)
        • Check the paper type setting (macOS)
      • Check toner-cartridge status
        • Step one: Print the supplies status page
        • Step two: Check supplies status
      • Print a cleaning page
      • Visually inspect the toner cartridge or cartridges
      • Check paper and the printing environment
        • Step one: Use paper that meets HP specifications
        • Step two: Check the environment
        • Step three: Set the individual tray alignment
      • Try a different print driver
      • Check the EconoMode settings
      • Adjust print density
      • Troubleshoot image defects
  • Improve copy image quality
    • Check the scanner glass for dirt and smudges
    • Calibrate the scanner
    • Check the paper settings
      • Check the paper selection options
    • Check the image-adjustment settings
    • Optimize copy quality for text or pictures
    • Edge-to-edge copying
  • Improve scan image quality
    • Check the scanner glass for dirt and smudges
    • Check the resolution settings
    • Check the color settings
    • Check the image-adjustment settings
    • Optimize scan quality for text or pictures
    • Check the output-quality settings
  • Improve fax image quality
    • Check the scanner glass for dirt and smudges
    • Check the send-fax resolution settings
    • Check the image-adjustment settings
    • Optimize fax quality for text or pictures
    • Check the error-correction settings
    • Check the fit-to-page setting
    • Send to a different fax machine
    • Check the sender's fax machine
  • Solve wired network problems
    • Introduction
    • Poor physical connection
    • The computer is unable to communicate with the printer
    • The printer is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The printer is disabled, or other network settings are incorrect
  • Solve wireless network problems
    • Introduction
    • Wireless connectivity checklist
    • The printer does not print after the wireless configuration completes
    • The printer does not print, and the computer has a third-party firewall installed
    • The wireless connection does not work after moving the wireless router or printer
    • Cannot connect more computers to the wireless printer
    • The wireless printer loses communication when connected to a VPN
    • The network does not appear in the wireless networks list
    • The wireless network is not functioning
    • Reduce interference on a wireless network
  • Solve fax problems
    • Checklist for solving fax problems
      • What type of phone line are you using?
      • Are you using a surge-protection device?
      • Are you using a phone company voice-messaging service or an answering machine?
      • Does your phone line have a call-waiting feature?
      • Check fax accessory status
    • General fax problems
      • The fax failed to send
      • An Out of Memory status message displays on the printer control panel
      • Print quality of a photo is poor or prints as a gray box
      • You touched the Stop button to cancel a fax, but the fax was still sent
      • No fax address book button displays
      • Not able to locate the Fax settings in HP Web Jetadmin
      • The header is appended to the top of the page when the overlay option is enabled
      • A mix of names and numbers is in the recipients box
      • A one-page fax prints as two pages
      • A document stops in the document feeder in the middle of faxing
      • The volume for sounds coming from the fax accessory is too high or too low
  • USB flash drive is not responding
    • Method one: Enable the USB port from the printer control panel
    • Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
• Index