Document Outline

• Contents
• Get started
  • Accessibility
  • Eco-Tips
  • Understand the device parts
    • Front view
    • Printing supplies area
    • Back view
  • Use the product control panel
    • Overview of buttons and lights
    • Change product settings
      • Select the mode
      • Change product settings
    • Types of messages
      • Status messages
      • Warning messages
      • Error messages
      • Critical error messages
  • Finding the device model number
  • Select print media
    • Recommended papers for printing and copying
    • Recommended papers for photo printing
    • Tips for selecting and using media
  • Load an original on the scanner glass
  • Load an original in the automatic document feeder (ADF)
  • Load media
  • Maintain the device
    • Clean the scanner glass
    • Clean the exterior
    • Clean the automatic document feeder (ADF) (Some models only)
  • Turn off the device
• Print
  • Print documents
    • Print documents (Windows)
    • Print documents (Mac OS X)
  • Print brochures
    • Print brochures (Windows)
    • Print brochures (Mac OS X)
  • Print on envelopes
    • Print on envelopes (Windows)
    • Print on envelopes (Mac OS X)
  • Print a Web page
    • Print a Web page (Windows)
    • Print a Web page (Mac OS X)
  • Print photos
    • Print photos on photo paper (Windows)
    • Print photos on photo paper (Mac OS X)
  • Print on special and custom-sized paper
    • Print on special or custom-sized paper (Windows)
    • Print on special or custom-sized paper (Mac OS X)
  • Print borderless documents
    • Print borderless documents (Windows)
    • Print borderless documents (Mac OS X)
• Scan
  • Scan an original
    • Scan an original from the product control panel
  • Edit a scanned document using optical character recognition (OCR) software
• Copy
  • Copy documents
  • Change copy settings
• Fax
  • Send a fax
    • Send a basic fax
    • Send a fax manually from a phone
    • Send a fax using monitor dialing
    • Send a fax from memory
    • Schedule a fax to send later
    • Send a fax to multiple recipients
    • Send a fax in Error Correction Mode
  • Receive a fax
    • Receive a fax manually
    • Set up backup fax
    • Reprint received faxes from memory
    • Poll to receive a fax
    • Forward faxes to another number
    • Set the paper size for received faxes
    • Set automatic reduction for incoming faxes
    • Block junk fax numbers
      • Add numbers to the junk fax list
      • Remove numbers from the junk fax list
      • Print a Junk Fax Report
    • Receive faxes to your computer (Fax to PC and Fax to Mac)
      • Fax to PC and Fax to Mac requirements
      • Activate Fax to PC and Fax to Mac
      • Modify Fax to PC or Fax to Mac settings
      • Turn off Fax to PC or Fax to Mac
  • Change fax settings
    • Configure the fax header
    • Set the answer mode (Auto answer)
    • Set the number of rings before answering
    • Change the answer ring pattern for distinctive ring
    • Set the fax error correction mode
    • Set the dial type
    • Set the redial options
    • Set the fax speed
    • Set the fax sound volume
  • Fax over Internet Protocol (FoIP)
  • Use reports
    • Print fax confirmation reports
    • Print fax error reports
    • Print and view the fax log
    • Clear the fax log
    • Print the details of the last fax transaction
    • Print a Caller ID History Report
• Work with ink cartridges
  • Information about ink cartridges
  • Check the estimated ink levels
  • Handle the ink cartridges
  • Replace the ink cartridges
  • Store printing supplies
  • Advanced ink cartridge maintainance
    • Align the ink cartridges
    • Clean the ink cartridges
• Solve a problem
  • HP support
    • Obtain electronic support
    • HP support by phone
      • Before you call
      • Phone support period
      • Telephone support numbers
      • After the phone support period
  • General troubleshooting tips and resources
  • Solve printing problems
    • The device shuts down unexpectedly
    • Error message appears on control-panel display
    • Alignment fails
    • The device is not responding (nothing prints)
    • Device takes a long time to print
    • Blank or partial page printed
    • Something on the page is missing or incorrect
    • Placement of the text or graphics is wrong
    • The device prints half a page, then ejects the paper
  • Poor print quality and unexpected printouts
    • Solution 1: Use genuine HP cartridges
    • Solution 2: Check the paper
    • Solution 3: Wait a short period of time (if possible)
    • Solution 4: Check the print settings
      • Step 1: Check the print quality settings
      • Step 2: Check the Print in Grayscale setting
    • Solution 5: Check estimated ink levels and replace low or empty ink cartridges
    • Solution 6: Print and evaluate a diagnostic report and troubleshoot defects
      • Print Quality Diagnostic Report
      • Self-Test Report
    • Solution 7: Clean the ink cartridges
    • Solution 8: Align the ink cartridges
    • Solution 9: Replace the problem ink cartridge
    • Solution 10: Service the product
  • Clean the area around the ink nozzles
  • Solve paper-feed problems
  • Solve copy problems
    • No copy came out
    • Copies are blank
    • Documents are missing or faded
    • Size is reduced
    • Copy quality is poor
    • Copy defects are apparent
    • The device prints half a page, then ejects the paper
    • Paper mismatch
  • Solve scan problems
    • Scanner did nothing
    • Scan takes too long
    • Part of the document did not scan or text is missing
    • Text cannot be edited
    • Error messages appear
    • Scanned image quality is poor
    • Scan defects are apparent
  • Solve fax problems
    • The fax test failed
  • Solve wired (Ethernet) network problems (some models only)
    • General network troubleshooting
    • Network port created does not match device IP address (Windows)
  • Solve wireless problems (some models only)
    • Basic wireless troubleshooting
    • Advanced wireless troubleshooting
      • Step 1: Make sure your computer is connected to your network
      • Step 2: Make sure that the HP device is connected to your network
      • Step 3: Check to see if the firewall software is blocking communication
      • Step 4: Make sure the HP device is online and ready
      • Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window ...
      • Step 6: Make sure the HP Network Devices Support service is running (Windows only)
      • Add hardware addresses to a wireless access point (WAP)
  • Configure your firewall to work with HP devices
  • Solve device management problems
    • Embedded Web server cannot be opened
    • The EWS is only available in English
  • Troubleshoot installation issues
    • Hardware installation suggestions
    • Software installation suggestions
  • Understand the Printer Status Report and Self-Test Report
  • Understand the network configuration page (some models only)
  • Clear jams
    • Clear paper jams
    • Avoid paper jams
• Technical information
  • Warranty information
    • Hewlett-Packard limited warranty statement
    • Ink cartridge warranty information
  • Device specifications
    • Physical specifications
    • Product features and capacities
    • Processor and memory specifications
    • System requirements
    • Network protocol specifications (Some models only)
    • Embedded Web server specifications (some models only)
    • Media specifications
      • Understand supported sizes
      • Understand supported media types and weights
      • Set minimum margins
      • Guidelines for two-sided (duplex) printing
    • Print resolution
    • Print specifications
    • Copy specifications
    • Fax specifications
    • Scan specifications
    • Operating environment
    • Electrical requirements
    • Acoustic emission specification
  • Regulatory information
    • FCC statement
    • Notice to users in Korea
    • VCCI (Class B) compliance statement for users in Japan
    • Notice to users in Japan about the power cord
    • Noise emission statement for Germany
    • LED indicator statement
    • Notice to users of the U.S. telephone network: FCC requirements
    • Notice to users of the Canadian telephone network
    • Notice to users in the European Economic Area
    • Notice to users of the German telephone network
    • Australia wired fax statement
    • Regulatory information for wireless products
      • Exposure to radio frequency radiation
      • Notice to users in Brazil
      • Notice to users in Canada
      • Notice to users in Taiwan
      • European Union regulatory notice
    • Regulatory model number
    • Declaration of conformity
  • Environmental product stewardship program
    • Paper use
    • Plastics
    • Material safety data sheets
    • Recycling program
    • HP inkjet supplies recycling program
    • Disposal of waste equipment by users in private households in the European Union
    • Power consumption
    • Chemical Substances
    • RoHS notices (China only)
  • Third-party licenses
    • HP Officejet 4500 Desktop
    • HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500
    • HP Officejet 4500 Wireless
• HP supplies and accessories
  • Order printing supplies online
  • Supplies
    • Supported ink cartridges
    • HP media
• Additional fax setup
  • Set up faxing (parallel phone systems)
    • Choose the correct fax setup for your home or office
    • Case A: Separate fax line (no voice calls received)
    • Case B: Set up the device with DSL
    • Case C: Set up the device with a PBX phone system or an ISDN line
    • Case D: Fax with a distinctive ring service on the same line
    • Case E: Shared voice/fax line
    • Case F: Shared voice/fax line with voice mail
    • Case G: Fax line shared with computer modem (no voice calls received)
      • Set up the device with a computer dial-up modem
      • Set up the device with a computer DSL/ADSL modem
    • Case H: Shared voice/fax line with computer modem
      • Shared voice/fax with computer dial-up modem
      • Shared voice/fax with computer DSL/ADSL modem
    • Case I: Shared voice/fax line with answering machine
    • Case J: Shared voice/fax line with computer modem and answering machine
      • Shared voice/fax line with computer dial-up modem and answering machine
      • Shared voice/fax line with computer DSL/ADSL modem and answering machine
    • Case K: Shared voice/fax line with computer dial-up modem and voice mail
  • Serial-type fax setup
  • Test fax setup
• Network setup (some models only)
  • Change basic network settings
    • View and print network settings
    • Turn the wireless radio on and off (some models only)
  • Change advanced network settings
    • Set link speed
    • To View IP settings
    • To Change IP settings
  • Set up the device for wireless communication (some models only)
    • Understand 802.11 wireless network settings
    • To set up wireless communication using the device control panel with wireless setup wizard
    • To set up wireless communication using the installer (Windows)
    • To set up wireless communication using the installer (Mac OS X)
    • Connect the device using an ad hoc wireless network connection
    • To turn off wireless communication
    • To print a wireless test page
    • Reset wireless settings
    • Change the connection method
    • Guidelines for ensuring wireless network security
      • To add hardware addresses to a WAP
      • Other guidelines
    • Guidelines for reducing interference on a wireless network
  • Uninstall and reinstall the software
• Device management tools
  • Toolbox (Windows)
  • Use the HP Solution Center (Windows)
  • HP Utility (Mac OS X)
  • Embedded Web server (some models only)
• Errors (Windows)
  • Fax Memory Full
  • Device Disconnected
  • Ink Alert
  • Cartridge Problem
    • Solution 1: Install the ink cartridges correctly
    • Solution 2: Turn the product off and on
    • Solution 3: Clean the electrical contacts
    • Solution 4: Replace the ink cartridge
  • Paper Mismatch
  • The cartridge cradle cannot move
  • Paper Jam
  • Paper Jam
  • The printer is out of paper
  • Printer Offline
  • Printer Paused
  • Document failed to print
  • General printer error
  • Align cartridge
• Index