Document Outline

• Contents
• Get started
  • Accessibility
  • Eco-Tips
  • Understand the printer parts
    • Front view
    • Printing supplies area
    • Back view
  • Use the printer control panel
    • Overview of buttons and lights
      • HP Officejet Pro 8500A (A910a-f)
      • HP OfficeJet Pro 8500A (A910g-z)
    • Control-panel display icons
    • Change printer settings
      • Select the mode
      • Change printer settings
  • Finding the printer model number
  • Select print media
    • Recommended papers for printing and copying
    • Recommended papers for photo printing
    • Tips for selecting and using media
  • Load an original on the scanner glass
  • Load an original in the automatic document feeder (ADF)
  • Load media
    • Load standard-size media
    • Load envelopes
    • Load cards and photo paper
    • Load transparencies
    • Load custom-size media
  • Insert a memory device
  • Install the accessories
    • Install the duplexer
    • Install Tray 2
    • Turn on accessories in the printer driver
      • To turn on accessories on Windows computers
      • To turn on accessories on Macintosh computers
  • Maintain the printer
    • Clean the scanner glass
    • Clean the exterior
    • Clean the automatic document feeder
  • Turn the printer off
• Print
  • Print documents
    • Print documents (Windows)
    • Print documents (Mac OS X)
  • Print brochures
    • Print brochures (Windows)
    • Print brochures (Mac OS X)
  • Print on envelopes
    • Print on envelopes (Windows)
    • Print on envelopes (Mac OS X)
  • Print photos
    • Print photos on photo paper (Windows)
    • Print photos on photo paper (Mac OS X)
    • Print photos from a memory device
    • Print DPOF photos
  • Print on special and custom-size paper
    • Print on special or custom-size paper (Mac OS X)
  • Print borderless documents
    • Print borderless documents (Windows)
    • Print borderless documents (Mac OS X)
• Scan
  • Scan an original
    • Scan to a computer
    • Scan to a memory card
  • Scan using Webscan
  • Scanning documents as editable text
• HP Digital Solutions
  • What are HP Digital Solutions?
    • HP Direct Digital Filing
    • HP Digital Fax
  • Requirements
  • Set up the HP Digital Solutions
    • Set up HP Direct Digital Filing
      • Set Up Scan to Network Folder
      • Set Up Scan to E-mail
    • Set Up HP Digital Fax
  • Use the HP Digital Solutions
    • Use HP Scan to Network Folder
    • Use Scan to E-mail
    • Use HP Digital Fax
• Copy
  • Copy documents
  • Change copy settings
• Fax
  • Send a fax
    • Send a standard fax
    • Send a standard fax from the computer
    • Send a fax manually from a phone
    • Send a fax using monitor dialing
    • Send a fax from memory
    • Schedule a fax to send later
    • Send a fax to multiple recipients
    • Send a fax in Error Correction Mode
  • Receive a fax
    • Receive a fax manually
    • Set up backup fax
    • Reprint received faxes from memory
    • Poll to receive a fax
    • Forward faxes to another number
    • Set the paper size for received faxes
    • Set automatic reduction for incoming faxes
    • Block unwanted fax numbers
      • Add numbers to the junk fax list
      • Remove numbers from the junk fax list
      • Print a Junk Fax Report
    • Receive faxes to your computer (Fax to PC and Fax to Mac)
      • Fax to PC and Fax to Mac requirements
      • Activate Fax to PC and Fax to Mac
      • Modify Fax to PC or Fax to Mac settings
  • Set up speed-dial entries
    • Set up and change speed-dial entries
    • Set up and change group speed-dial entries
    • Delete speed-dial entries
    • Print a list of speed-dial entries
  • Change fax settings
    • Configure the fax header
    • Set the answer mode (Auto answer)
    • Set the number of rings before answering
    • Change the answer ring pattern for distinctive ring
    • Set the dial type
    • Set the redial options
    • Set the fax speed
    • Set the fax sound volume
  • Fax and digital phone services
  • Fax over Internet Protocol
  • Use reports
    • Print fax confirmation reports
    • Print fax error reports
    • Print and view the fax log
    • Clear the fax log
    • Print the details of the last fax transaction
    • Print a Caller ID Report
    • View the Call History
• Web
  • HP Apps
  • Marketsplash by HP
• Work with ink cartridges
  • Information on ink cartridges and the printheads
  • Check the estimated ink levels
  • Replace the ink cartridges
  • Store printing supplies
    • Store ink cartridges
    • Store printheads
• Solve a problem
  • HP support
    • Obtain electronic support
    • HP support by phone
      • Before you call
      • Phone support period
      • Telephone support numbers
      • After the phone support period
  • General troubleshooting tips and resources
  • Solve printing problems
    • The printer shuts down unexpectedly
    • Alignment fails
    • The printer is not responding (nothing prints)
    • Printer takes a long time to print
    • Blank or partial page printed
    • Something on the page is missing or incorrect
    • Placement of the text or graphics is wrong
  • Solve print quality problems
    • General print quality troubleshooting
    • Meaningless characters print
    • Ink is smearing
    • Ink is not filling the text or graphics completely
    • Output is faded or dull colored
    • Colors are printing as black and white
    • Wrong colors are printing
    • Printout shows bleeding colors
    • The printout has a horizontal band of distortion near the bottom of a borderless print
    • Colors do not line up correctly
    • Text or graphics are streaked
    • Something on the page is missing or incorrect
    • Printhead maintenance
      • To check printhead health
      • To print the print quality diagnostic page
      • To align the printheads
      • To calibrate the linefeed
      • To clean the printheads
      • To clean the printhead contacts manually
      • To replace the printheads
  • Solve paper-feed problems
  • Solve copy problems
    • No copy came out
    • Copies are blank
    • Documents are missing or faded
    • Size is reduced
    • Copy quality is poor
    • Copy defects are apparent
    • The printer prints half a page, then ejects the paper
    • Paper mismatch
  • Solve scan problems
    • Scanner did nothing
    • Scan takes too long
    • Part of the document did not scan or text is missing
    • Text cannot be edited
    • Error messages appear
    • Scanned image quality is poor
    • Scan defects are apparent
  • Solve fax problems
    • The fax test failed
  • Solve problems using HP Web sites and services
    • Solve problems using HP Web services
    • Solve problems using HP Web sites
  • Solve HP Digital Solutions problems
    • Solving HP Direct Digital Filing problems
      • Common problems
      • Unable to scan to network folder
      • Unable to scan to e-mail
      • The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)
    • Solving HP Digital Fax problems
  • Solve memory device problems
    • The printer cannot read the memory device
    • The printer cannot read photos on the memory device
  • Solve wired (Ethernet) network problems
    • General network troubleshooting
    • Network port created does not match printer IP address (Windows)
  • Solve wireless problems
    • Basic wireless troubleshooting
    • Advanced wireless troubleshooting
      • Step 1: Make sure your computer is connected to your network
      • Step 2: Make sure that the printer is connected to your network
      • Step 3: Check to see if the firewall software is blocking communication
      • Step 4: Make sure the printer is online and ready
      • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...
      • Step 6: Make sure the HP Network Devices Support service is running (Windows only)
      • Add hardware addresses to a wireless access point (WAP)
  • Configure your firewall to work with printers
  • Solve printer management problems
    • Embedded Web server cannot be opened
  • Troubleshoot installation issues
    • Hardware installation suggestions
    • HP software installation suggestions
    • Solve network problems
  • Understand the Self Test Diagnostic Page
  • Understand the network configuration page
  • Clear jams
    • Clear paper jams
    • Avoid paper jams
• Technical information
  • Warranty information
    • Hewlett-Packard limited warranty statement
    • Ink cartridge warranty information
  • Printer specifications
    • Physical specifications
    • Product features and capacities
    • Processor and memory specifications
    • System requirements
    • Network protocol specifications
    • Embedded Web server specifications
    • Media specifications
      • Understand specifications for supported media
      • Set minimum margins
      • Guidelines for printing on both sides of a page
    • Print specifications
    • Copy specifications
    • Fax specifications
    • Scan specifications
    • HP Web site specifications
    • Environmental specifications
    • Electrical specifications
    • Acoustic emission specifications
    • Memory device specifications
      • Memory card specifications
      • USB flash drives
  • Regulatory information
    • FCC statement
    • Notice to users in Korea
    • VCCI (Class B) compliance statement for users in Japan
    • Notice to users in Japan about the power cord
    • Noise emission statement for Germany
    • LED indicator statement
    • Gloss of housing of peripheral devices for Germany
    • Notice to users of the U.S. telephone network: FCC requirements
    • Notice to users of the Canadian telephone network
    • Notice to users in the European Economic Area
    • Notice to users of the German telephone network
    • Australia wired fax statement
    • Regulatory information for wireless products
      • Exposure to radio frequency radiation
      • Notice to users in Brazil
      • Notice to users in Canada
      • Notice to users in Taiwan
      • European Union regulatory notice
    • Regulatory model number
    • Declaration of conformity
  • Environmental product stewardship program
    • Paper use
    • Plastics
    • Material safety data sheets
    • Recycling program
    • HP inkjet supplies recycling program
    • Disposal of waste equipment by users in private households in the European Union
    • Power consumption
    • Chemical Substances
    • RoHS notices (China only)
  • Third-party licenses
• HP supplies and accessories
  • Order printing supplies online
  • Supplies
    • Ink cartridges and printheads
    • HP media
• Additional fax setup
  • Set up faxing (parallel phone systems)
    • Select the correct fax setup for your home or office
    • Case A: Separate fax line (no voice calls received)
    • Case B: Set up the printer with DSL
    • Case C: Set up the printer with a PBX phone system or an ISDN line
    • Case D: Fax with a distinctive ring service on the same line
    • Case E: Shared voice/fax line
    • Case F: Shared voice/fax line with voice mail
    • Case G: Fax line shared with computer modem (no voice calls received)
      • Set up the printer with a computer dial-up modem
      • Set up the printer with a computer DSL/ADSL modem
    • Case H: Shared voice/fax line with computer modem
      • Shared voice/fax with computer dial-up modem
      • Shared voice/fax with computer DSL/ADSL modem
    • Case I: Shared voice/fax line with answering machine
    • Case J: Shared voice/fax line with computer modem and answering machine
      • Shared voice/fax line with computer dial-up modem and answering machine
      • Shared voice/fax line with computer DSL/ADSL modem and answering machine
    • Case K: Shared voice/fax line with computer dial-up modem and voice mail
  • Serial-type fax setup
  • Test fax setup
• Network setup
  • Change basic network settings
    • View and print network settings
    • Turn the wireless radio on and off
  • Change advanced network settings
    • Set link speed
    • View IP settings
    • Change IP settings
    • Configure the printer’s firewall settings
      • Creating and using firewall rules
    • Reset network settings
  • Set up the printer for wireless communication
    • To set up a wireless communication using the Wireless Setup Wizard
    • Understand 802.11 wireless network settings
    • Test the wireless connection
    • Change the connection method
    • Guidelines for ensuring wireless network security
      • To add hardware addresses to a WAP
      • Other guidelines
    • Guidelines for reducing interference on a wireless network
  • Uninstall and reinstall the HP software
• Printer management tools
  • HP printer software (Windows)
  • HP Utility (Mac OS X)
  • Embedded Web server
    • About cookies
    • To open the embedded Web server
• Index