Document Outline

• Product overview
  • Product views
    • Front view
    • Back view
    • Serial number and product number location
    • Touch-panel view
      • Touch screen menu structure
      • Buttons on the touch panel
• Product specifications
  • Technical specifications
  • Supported operating systems
  • Product dimensions
  • Power consumption, electrical specifications and acoustic emissions
  • Operating environment range
  • Product hardware setup and software installation
    • Hardware setup
    • How to get software updates
  • Product Features
  • Scanner software (Windows)
    • HP Scan software
    • HP Scanner Tools Utility
    • HP TWAIN
    • ISIS
    • WIA
  • Scanner software (OS X)
    • HP Easy Scan
    • HP Utility
  • Embedded Web Server
  • Sleep Mode and auto-off settings
• Use the scanner
  • Load originals
    • Document loading tips
    • Supported paper sizes
    • Load paper in the Automatic Document Feeder (ADF) input tray
      • Introduction
      • Required guidelines before loading documents
      • Method to load documents
      • Load same-sized documents
    • Load documents on the scanner glass
  • Start a scan from the hardware
    • Scan to a computer
    • Scan to a network location
  • Use the scanning software (Windows)
    • Work with scan shortcuts
      • View scan shortcuts
      • Create scan shortcuts
      • Modify shortcuts (Windows only)
    • Scan to a picture (Windows)
    • Scan to a PDF (Windows)
    • Scan text for editing (OCR) (Windows)
    • Scan to Email (Windows)
    • Send to cloud (Windows)
    • Scan long or extra-long documents (Windows)
    • Detect multi-feeds
    • Everyday Scan
    • Filter out color from a document (color dropout) (Windows)
    • Automatically detect page size (Windows)
    • Automatically detect color (Windows)
    • Scan using text-enhanced black and white mode (Windows)
    • Automatically straighten scanned images (Windows)
    • Scan by using other scan software (Windows)
  • Use the scanning software (OS X)
    • HP Easy Scan (OS X)
    • Scan from other applications (OS X)
    • Mobile scan
  • Scanning tips
    • Optimize scanning and task speeds
    • Scanning fragile originals
• Care and maintenance
  • Test and calibrate the touch screen
  • Clean the product
    • Clean the scanner glass
    • Clean the scanning strips
  • Replace parts
    • Replace the separation rollers and cover
    • Replace the pick up roller module
  • Order maintenance and scanning supplies
• Solve problems
  • Basic troubleshooting tips
  • Test the scanner
  • Reset the scanner
  • Scanner installation troubleshooting
    • Check the cables
    • Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
  • Power issues
    • Scanner lamp stays on
    • Check that the scanner has power
    • Scanner will not turn on
  • Paper jams
    • Clear paper jams in the automatic document feeder (ADF)
    • An item loaded in the scanner jams repeatedly
  • Paper feed issues
    • Paper jamming, skewing, misfeeds, or multiple-page feeds
    • Paper does not feed from the scanner
    • Automatic document feeder (ADF) does not feed paper
    • Originals are curling up in the scanner output tray.
  • Image quality problems
    • Vertical colored stripes appear on the printed page
    • Scanned images are not straight
    • The scanned images have streaks or scratches
    • Scanned image is fuzzy
    • The scan is completely black or completely white
    • The bottom of the scanned image is cut off
  • Scanner operation problems
    • Connection issues
      • Check the USB connection
      • Check the ethernet connection
      • Check the wireless connection
    • Buttons are not working properly
      • Scanner buttons are not working correctly
    • Touch screen display issues
      • The touch panel is having display issues or scanner buttons are not working as expected
    • Scanning performance issues
      • Scanner does not scan immediately
      • Scanner is scanning items very slowly
      • Scanner scans only one side of a two-sided page
      • Scanned pages are missing at the scan destination
      • Scanned pages are out of order at the scan destination
      • Scan files are too large
    • Issues with text recognition (OCR)
      • Issues with text recognition (OCR) (Windows)
    • E-mail problems
      • Validate the SMTP gateway address
  • Additional troubleshooting
• Index