Document Outline

• Front Cover
• Quick Reference Guide to Frequently Used Features
• Pocket Guide to Voice Mail Features
• Table of Contents
• Finding Your Way
  • Welcome
  • About This Guide
  • About Your Phone
    • Feature Button Functions
    • LCD Menu Buttons
    • Message Indicator Lamp
    • DSS/BLF and Mini-DSS
    • IP Phone Exceptions
  • About Voice Mail
  • What You See and Hear
  • Software Compatibility
• Getting Started
  • Introduction
  • Adjusting Your Phone’s Viewing Angle
  • Adjusting Your Phone’s LCD Contrast
  • Setting Up Voice Mail
    • Initializing Your Mailbox
    • Recording Your Personal Greetings
    • Recording Your Voice Mail Directory Name
  • Making and Receiving Calls
    • Intercom Calls
    • Outside Calls
    • Emergency Calls
    • Call Waiting
  • Placing Calls On Hold
  • Placing Conference Calls
  • Transferring Calls
    • To Another Extension
    • To Voice Mail
    • To an Outside Number
  • Using Reverse Transfer
  • Forwarding Calls
    • Manual Call Forwarding
    • Automatic System Forwarding
    • Redirect Calls
  • Redialing a Number
  • Displaying Information on Your Phone
    • Date, Time, Name, and Extension Number
    • Outside Party’s Name/Number
  • Using a Headset
  • Using the Speaker and Microphone
    • Mute Button
    • Group Listen Using the Speaker
    • Enhanced Speakerphone Mode
  • Using the Message Button
    • Leaving Messages
    • Retrieving Messages
  • Accessing Your Mailbox
  • Using Voice Mail Messages
    • Listening to Messages
    • Undeleting Messages
    • Sending Messages
    • Canceling Unheard Messages
  • Using Do-Not-Disturb Mode
  • Using Reminder Messages
• Moving On
  • Introduction
  • Setting Preferences
    • Phone Configuration
    • Voice Mail Options
  • Speed Dialing
    • Station Speed Dial
    • System Speed Dial
  • Using Record-A-Call
  • Paging
    • Enabling Paging
    • Making Pages
  • Performing a “Hookflash” During a Call
  • Programming Your Feature Buttons
  • Programming Direct Station Selection Buttons
  • Programming Secondary Extension Buttons
  • Using Account Codes
  • Screening Calls
  • Using the Directories
    • Phone Directory
    • Voice Mail Directory
  • Programming Remote Feature Access
    • Remote Access Password
    • Remote Feature Access
  • Requesting Agent Help
  • Working in Hunt Groups
    • Hunt Group Calls Enabled/Disabled
    • ACD Hunt Groups
• Learning More
  • Introduction
  • What the Administrators Can Do for You
  • Frequently Asked Questions (FAQs)
  • Default Feature Codes
• Index
  • A-D
  • E-L
  • M-R
  • S-Z
• Voice Mail Flowchart
• Back Cover