Document Outline

• Front Cover
• Quick Reference 1
• Quick Reference 2
• Title Page
• Copyright and Notice
• Contents
• FCC Regulations
• Safety Regulations
• Network Security Statement
• Document Overview
  • Introduction
  • “Endpoints” and “Phones”
    • Computer Science Roots
    • Usage in This Manual
  • Changes to Issue 1.1
  • Intended Audience
    • System Administrator
    • Voice Mail Administrator
  • Sections of the Administrator Guide
  • Multicultural English References
  • Document Navigation Aids
    • Paper
    • Electronic PDF
    • Header and Footer Guides
  • Inter-Tel Reference Documents
    • Equipment Manuals
    • Planning Sheets
    • Phone User Guides
  • Hazard Identification and Supplemental Information
    • Hazard Identification Methods
      • WARNING!
      • CAUTION with Triangle
      • CAUTION without Triangle
    • Supplemental Information
  • Abbreviations and Acronyms
• Product Description
  • Introduction
    • Inter-Tel CS-5200/5400 Communication Servers
    • Inter-Tel Network Capability
    • IP Resources
    • Internet Protocol Resource Application
    • Inter-Tel 5000 IP Resource Usage
  • Summary of Hardware and Software Features
  • Licensing
  • USB Security Key
  • Inter-Tel CS-5200
  • Inter-Tel CS-5400
  • Digital Expansion Interface
  • System Capacities
  • System Network Capacities
  • Voice Processing Systems
    • Basic Voice Mail
    • Enterprise Messaging
    • Voice Processing Unit
  • Voice Processing System Applications
  • Voice Mail Networking
• Administrator Procedures
  • Introduction
    • System Administrator Phone Designation
    • Scheduled Delayed Major Resets
  • System Administrator Procedures
    • Placing the Local System in Day or Night Mode
    • Placing Network Nodes in Day or Night Mode
    • Setting System Date and Time
    • Setting Network Date and Time
    • Synchronizing Network Time
    • Programming the Database Using a System Administrator Phone
      • Station Programming
      • System Programming
      • Trunk Programming
    • Programming System Speed Dial Numbers
    • Programming and Using Mini-DSS Buttons
    • Managing System and Network Alarms
      • System Alarms
      • Network Alarms
      • Clearing Alarms
      • Alarm Queue
    • Enabling/Disabling the Internal Modem
    • Resetting the Internal Modem
    • Using the Network Group Diagnostics Feature
    • Seizing a Device
    • Freezing/Unfreezing the System History
    • Freezing/Unfreezing the Network History
  • Voice Mail Administrator Procedures
    • Recording a Broadcast Messages
    • Maintaining Mailboxes and Group Lists
      • Voice Mail Administrator Capabilities
      • Mailbox and Extension ID Personal Options
      • Change Procedures for Mailbox Personal Options
      • Changing A Group List Name
    • Importing Fax Documents
    • Creating Audiotex Recordings
    • Recording Custom Voice Mail Prompts
  • Administrator Programming Planning Sheets
• Hardware and Endpoints
  • Introduction
  • Inter-Tel CS-5200/5400 Communication Servers Chassis
  • Chassis Interfaces/Connections
    • Front of the Inter-Tel CS-5200/5400 Chassis
    • Back of the Inter-Tel CS-5200/5400 Chassis
    • Digital Expansion Interface
      • Digital Expansion Interface Unit
      • Digital Endpoint Module
  • Modules
  • IP Operating Modes
    • Inter-Tel Protocol Mode
    • Session Initiation Protocol Mode
    • IP and SIP Emergency Calls From A Remote Site
  • IP Endpoints
    • Hard Multi-Protocol Phones
      • Model 8600
      • Model 8620/8622
      • Model 8662
      • Model 8690
    • Hard IP Phones
      • Model 8660
      • IP PhonePlus
    • Model 8601 SoftPhone for Pocket PC
    • Models 8664, 8665, and 8668-Wireless Phones
    • Gateways
      • AudioCodes MP-104 MGCP Gateway
      • AudioCodes MP-104 SIP Gateway
    • IP Single Line Adapter
    • ITP and SIP Supported Features
    • ITP and SIP Feature Exceptions
    • IP Phone Flashing Light Indicators
  • ITP and SIP Connectivity
    • IP and SIP Endpoint Ports and Connectors
    • Battery Packs and Chargers
    • Power Supplies
    • IP Phone Limitations
    • Peer-to-Peer Audio for IP and SIP Phones
    • Automated Boot Code Update
  • Features Common to IP and Digital Inter-Tel Endpoints
    • Model 8614 Mini-Direct Station Select Unit
    • Phone Display Screens
      • Six-Line Display
      • Two-Line Display
      • LCD Contrast Adjustment
      • Node and Circuit Number on Power-Up
    • Default Inter-Tel Phone Feature Buttons
    • Keymaps
    • Secondary Extension Appearances
    • Headsets
      • Connecting a Headset
      • Disconnecting a Headset
  • Digital Endpoints
    • Inter-Tel Digital Phones
      • Display and Nondisplay Digital Phones
      • Executive and Professional Display Speakerphones
    • Enhanced Speakerphones for Digital Phones
    • Digital Phone Flashing Light Indicators
    • Red and Green LEDs
    • Digital Phone Data Port Modules
      • Personal Computer Data Port Module
      • Modem Data Port Module
  • Single Line Endpoints
    • Types of Single Line Endpoints
    • Off Premises Extensions (OPX)
    • Extended Ring Cadences
    • Single Line Caller ID
  • Optional System Equipment
  • Additional Information and Troubleshooting
• System Features
  • Introduction
  • Access to the Features
    • Special Button and Hookflash
    • Message Lamp
    • Speaker Buttons
    • Hold Buttons
    • Dialpad “Hot” Buttons vs. “SPCL Key Required for Feature Code Entry” Flag
    • Feature Codes
    • Trunk Access Codes
    • Endpoint Feature Codes
    • Administrator Feature Codes
    • Diagnostics Feature Codes
    • Extension Numbers
  • Attendant Phones
    • Network and Local Primary Attendants
    • One-Attendant or Multiple-Attendant Operation
    • Attendant Recall
  • Hunt Groups
    • Hunt Group Call Distribution
    • Hunt Group Call Processing
    • Hunt Groups and Call Forwarding
    • Hunt Group Remove/Replace and Do-Not-Disturb
    • UCD Hunt Groups
      • Announcement and Overflow Stations
      • Voice Processing System Applications as Announcement/Overflow Stations
      • UCD Hunt Group Priority List
      • UCD Hunt Group Supervisors and Station Monitoring
    • Supervisor Barge-In
      • Station Monitor Enhancements
      • Accessing the Barge-In Features
    • ACD Hunt Groups
      • ACD Call Distribution
      • ACD Agent IDs
      • ACD Agent Log In and Log Out
      • Restart ACD Idle Time Upon Login Flag
      • ACD Agent Wrap-Up Timer
      • Wrap-Up Mode for Holding ACD Calls
      • ACD Agent ID Automatic Connect Flag
      • Group Call Pick-Up
    • ACD Hunt Groups Span Nodes
      • Database Programming
      • Operational Changes
      • Maintenance of Node-Spanning Hunt Groups
    • Enabling the Send Camp-On Notifications to Members in DND Flag
    • Programming a Mini-DSS for Agent Wrap-Up
  • Trunk Features
    • Caller ID, DNIS, and ANI
    • Inter-Tel Endpoint Displays
    • Single Line Endpoint Displays
    • Outgoing-Access, Allowed-Answer, and Ring-In Assignments
    • Answer Feature Code
    • Automatic Route Selection (ARS)
    • Basic Rate Module (BRM-S)
    • Toll Restriction
    • Class of Service
    • Emergency Call
      • Emergency Outgoing Access Lists
      • Ten Emergency Numbers
      • Calling Party Number
    • Day and Night Modes
    • Direct Inward System Access (DISA)
      • Security Codes
      • Using DISA
  • Inter-Tel Endpoint Features
    • Volume Controls
    • Selectable Ring Tone
    • Default Endpoint Identification on Display
    • “All Transient Displays” Endpoint Flag
    • “DKTS Alternate Transient Display Timer” Endpoint Flag and Timer
    • “Transient Call Indication On Call Answer” Endpoint Flag
    • User-Programmable Feature Buttons
    • Standard/Alternate Keymap Switching
    • Automatic Call Access
    • Music-On-Hold and Background Music
  • Multilingual Capability
    • Endpoints
      • Language Selection
      • Secondary Language Selection
    • Trunks
    • Do-Not-Disturb and Reminder Messages
    • Voice Processing System
    • Multi-Language Feature on Network Operation
    • Directories
    • Change Language Feature Code
  • Intercom Calls
    • Programming for Private Intercom Calls
      • Ring Intercom Always
      • Handsfree Enable/Disable
    • Endpoint-To-Endpoint Calling
      • Receiving Intercom Calls
      • Placing Intercom Calls
    • Intercom Camp On and Queue Callback
      • Camp On
      • Busy Endpoint Callback Queue
  • Station-to-Station Messages
    • Leaving Messages
      • Silent Messages
      • Canceling a Message Waiting Indication
    • Responding to Messages
      • Viewing Waiting Messages
      • Answering Messages
      • Canceling a Waiting Message.
      • Alternate Message Source
  • Off-Hook Voice Announce (OHVA)
  • Outside Calls
    • Placing Outside Calls
    • Receiving Outside Calls
    • On-Hook Monitoring
    • Group Listen Feature
    • Trunk Camp On and Busy Trunk Callback (Queue)
      • Trunk Camp On
      • Busy Trunk Callback (Queue)
    • Account Codes
      • Database-Programmed Account Codes
      • Optional Account Codes
      • Enabling the Account Codes for All Calls Following Feature
  • Placing Calls On Hold
    • Individual Hold
    • System Hold
    • Consultation Hold
    • Hold Recall
    • Microphone Mute
  • Call Waiting
  • Call Transfer
    • Feature Codes
    • Transferring Conference Calls
    • Transfer to a System Forward
    • Transfers and Outside Calls
    • Transfer-to-Connect Endpoint Flag
    • Transfer to Ring
    • Transfer to Hold
    • Transfer Recalls
  • Call Screening
  • Reverse Transfer
  • Conference Calls
    • Placing a Conference Call
    • Add Parties to a Conference
    • Exiting a Conference
      • Exiting and Re-Entering the Conference
      • Ending the Conference and Placing All Parties on Hold
      • Placing the Entire Conference on Hold
  • Record-A-Call
  • Agent Help
  • System Forwarding
    • Individual Endpoint Forwarding Points
    • Hunt Group Forwarding Points
    • Handsfree Announce System Forward Option
    • Manual Call Forwarding and System Forwarding
    • System Forward Enable/Disable
    • Unanswered System Forward Calls
  • Call Forward
    • FWD Button
    • Forward to an Outside Number
    • Manual Forwarding to Public Network
    • Forward to the Message Center
    • Forward to an Attendant
    • Forward to Voice Mail
    • How to Forward Calls to an Extension or Outside Number
  • Speed Dial
    • System Speed Dial
      • Viewing System Speed Dial Numbers
      • Dialing System Speed Dial Numbers
    • Station Speed Dial
      • Programming Station Speed Dial Numbers and Names
      • Viewing Station Speed Dial Numbers
      • Dialing Station Speed Dial Numbers
  • Intercom, Speed Dial, and Feature Code Directories
  • House Phone
  • Redial
    • Using the Last Number Saved Feature
    • Using the Last Number Dialed Feature
  • Redirect Call
  • Paging
  • Remove from Paging
  • Do-Not-Disturb
  • Do-Not-Disturb Override
  • Remote Programming
    • Endpoint Password
    • Remote Do-Not-Disturb Programming
    • Remote Forward Programming
  • Default Endpoint
  • Hookflash/Recall
  • Reminder Messages
  • Record Keeping and Maintenance Features
    • Call Cost Accounting
      • For Estimating Purposes Only
      • Multicative Factor Adjustment
    • Station Message Detail Recording
    • System Error/Message Print
    • Power Fail Bypass Capability
    • Customized System Programming Reports
  • Audio Diagnostics
    • Audio Problems
    • Specifying Audio Direction
    • Using Record-A-Call for Diagnostics
    • Collecting Audio Diagnostics Data
    • Using the Audio Diagnostics Feature
    • Responding to the Audio Diagnostics Feature
  • Phantom Devices
• Voice Processing Features
  • Introduction
  • Automated Attendant
    • Automated Attendant Applications
    • Automated Attendant Recall Destination
    • Automated Attendant Custom Audiotex Recordings
    • Call Screening Options
    • Extension ID
  • Automatic Fax Detection
    • Fax E-mail Requirements
    • Fax Card Requirements
    • Fax E-mail Message Format
  • Automatic Speech Recognition
  • Call Routing Announcement
    • Automated Attendant Custom Audiotex Recordings
    • Call Screening
    • Digit Translation
    • Digit Translation Nodes
  • Directories
    • Locating a Name
      • Changing the First/Last Name Search
      • Listening to the Next/Previous Name
    • Accepting a Name
    • Requesting Additional Information
    • Searching the Voice Mail Directory
  • EM Directories
  • E-mail Reader
  • Fax-On-Demand
  • Record-A-Call
  • Scheduled Time-based Application Routing (STAR)
  • Voice Mail
    • Voice Mail and Message Notification/Retrieval Applications
    • Mailboxes
    • Group Lists
    • Message Notification to Endpoints
    • Cascading Remote Message Notification
      • Primary and Alternate Notification
      • Message Flags
      • Retry Call Attempts
      • Notification Numbers
  • Subscriber Features
  • Unified Messaging
    • Version 2.2 Description
      • Level 1
      • Levels 2 and 3
    • Version 2.3 Description
      • Integrated Solution
      • Outlook Client-Based Solution
• Voice Processing Prompts
  • Default Voice Processing Prompts
    • BVM, EM, and VPU Voice Prompts
    • EM Voice Prompts
• Default Feature Codes
• Index
  • A
  • B - C
  • D
  • E
  • F - H
  • I
  • J - M
  • N - O
  • P
  • Q - R
  • S
  • T
  • U - V
  • W - Z
• Voice Mail Flowchart
• Back Cover