Document Outline

• Front Cover
• Notice
• Table of Contents
• Finding Your Way
  • Welcome
  • About This Guide
  • About Your Endpoint
    • Endpoint Connectors
    • Optional USB Devices
    • Message Indicator Lamp
    • Reset Button
    • Power Requirements
  • Telephone Interface
    • Feature Buttons
    • Display and Menu
    • Unified Communicator Elements
    • Interface Skins
  • About the Operating System
    • Input Panel
    • System Memory and Storage
    • System Registry
    • Operating System Help
  • About Voice Mail
    • Enterprise Messaging
    • Automatic Speech Recognition (ASR)
  • What You See and Hear
  • Software Compatibility
  • Guidelines for Using the Model 8690 Endpoint
  • Endpoint Basics
    • Adjusting Your Endpoint’s Viewing Angle
    • Displaying Information on Your Endpoint
    • Using the Speakers and Microphone
    • Using the Message Button
    • Using a Headset
  • Setting Up Voice Mail
    • Initializing Your Mailbox
    • Recording Your Personal Greetings
    • Recording Your Voice Mail Directory Name
  • Accessing Your Mailbox
  • Disabling and Enabling ASR
• Getting Started
  • Introduction
  • Calibrating the Screen
  • Setting Backlight Options
  • Configuring VLAN Ports
  • Using the System Tray Menu
    • Setting Options
    • Adding a .NET Passport
    • Using Advanced Options
    • Using Help
  • Installing Software and Firmware Upgrades
    • Firmware Upgrades
    • Telephone Client Application
    • Operating System
    • Installing a New Version of Software or Firmware
  • Making and Receiving Calls
    • Intercom Calls
    • Outside Calls
    • Emergency Calls
    • Call Waiting
  • Placing Calls On Hold
  • Placing Conference Calls
  • Transferring Calls
    • To Another Extension
    • To Voice Mail
    • To an Outside Number
  • Using Reverse Transfer
  • Forwarding Calls
    • Manual Call Forwarding
    • System Forwarding
    • Redirect Call
  • Redialing a Number
  • Accessing Voice Mail Messages
    • Listening to Messages
    • Recovering Deleted Voice Mail Messages
    • Recording and Sending Voice Mail Messages
    • Canceling Unheard Voice Mail Messages
  • Using Do-Not-Disturb Mode
  • Using Reminder Messages
• Moving On
  • Introduction
  • Setting Endpoint Preferences
    • Changing Volume Levels
    • Selecting a Ring Tone
    • Enabling Background Music
    • Enabling Automatic Call Answer
    • Returning to Default Operation
  • Setting Mailbox Preferences
    • Changing Your Mailbox Password
    • Changing the Voice Mail Message Envelope
    • Changing the Call Screening Transfer Method
    • Programming a Fax Destination
    • Changing the Message Search Order
    • Programming Remote Messaging
  • Speed Dialing
    • Station Speed Dial
    • System Speed Dial
  • Using Record-A-Call
  • Paging
    • Enabling Paging
    • Making Pages
  • Performing a “Hookflash” During a Call
  • Using Account Codes
  • Screening Calls
  • Using the Directories
    • Telephone Directory
    • Voice Mail Directory
  • Programming Remote Feature Access
    • Remote Access Password
    • Remote Feature Access
  • Requesting Agent Help
  • Working in Hunt Groups
    • Hunt Group Calls Enabled/Disabled
    • ACD Hunt Groups
• Using UC
  • Introduction
  • Logging On and Off of UC
  • Using UC Views
    • Placing a Call
    • Changing Web Client Options
  • Unified Communicator View
    • Changing Your Status
    • Creating a Temporary Status
    • Performing a Search
    • Redialing a Number
    • Running Feature Code Favorites
    • Working With the Speed-Dial List
  • Messages View
  • Call List View
  • Call Log View
    • Call Log Main Screen
    • Call Details Dialog Box
  • Address Book View
    • Sorting Address Book Contacts
    • Filtering Address Book Contacts
    • Adding a Linked Contact
  • Call Routing View
    • Receiving New Message Alerts
    • Receiving Status Change Alerts
    • Receiving Incoming Call Alerts
• Using E-Mail Reader
  • Introduction
  • E-Mail Reader Features
  • Using Your Advanced Mailbox
  • Setting Up Your E-Mail Password
  • Accessing E-Mail Messages
  • Accessing Fax Messages
  • Recovering Deleted Messages
  • Changing Message Envelopes
  • Voice Mail Flowchart (Advanced Mailbox)
• Learning More
  • Introduction
  • What the Administrators Can Do for You
  • Frequently Asked Questions (FAQs)
  • Default Feature Codes
• Index
  • A-C
  • D-E
  • F-L
  • M-R
  • S-U
  • V-Z
• Voice Mail Flowchart (Standard Mailbox)
• Back Cover