Document Outline

• Front Cover
• Quick Reference Guide
• Notice
  • Important Safety Instructions and Precautions
    • Programming Emergency Numbers
    • Safety Notices
  • Maintenance and Repair
  • Power Requirements
  • Software Updates
  • Endpoint Usage
  • Notice to Canadian Customers
  • Notice to U.S. Customers
  • Notice to European Customers
• Contents
• Getting Started
  • Welcome
  • About Your Endpoint
    • Model 5212 Features
    • Model 5224 Features
    • Feature Descriptions
  • Endpoint Signals
  • Comfort and Safety Tips
  • Headset Instructions
• Personalizing Your Endpoint
  • Adjusting the Viewing Angle
  • Installing Designation Cards
  • Changing Volume Levels
  • Changing the Ring Tone
  • Adjusting the Display Contrast
  • Changing the Language
  • Listening to Background Music
  • Assigning Features to Programmable Buttons
    • Default Access Codes
    • Default Feature Codes
  • Viewing Button Assignments
  • Resetting Programmable Buttons
  • Programming DSS/BLF Buttons
  • Resetting the Endpoint to the Default Settings
  • Switching Keymaps
• Answering and Placing Calls
  • Answering Calls
    • Answering Waiting Calls
    • Using Automatic Line Access
    • Redirecting Calls
  • Using Automatic Trunk Answer
  • Placing Calls
    • Placing Emergency Calls
    • Placing Internal Calls
    • Placing External Calls
    • Redialing a Number
  • Using Speed Dial
    • Using System Speed Dial
    • Using Station Speed Dial
  • Using the Directory
  • Using Account Codes
• Call Features
  • Using Handsfree Mode
  • Using Ring Intercom Always
  • Using Mute
  • Placing Calls On Hold
  • Entering a Hookflash
  • Transferring Calls
    • Transferring Calls to Other Extensions
    • Transferring Calls to External Numbers
    • Using Reverse Transfer
  • Viewing Your System Information
  • Viewing Caller ID Information
  • Forwarding Calls
    • Manual Call Forwarding
    • System Forwarding
  • Placing Conference Calls
    • Adding a Conference Party
    • Transferring a Conference
    • Dropping Out of a Conference
    • Ending a Conference and Placing all Parties on Hold
  • Using Record-A-Call
  • Using Group Listen
  • Using Call Logging
  • Using Secondary Extension Buttons
  • Remote Programming
    • Entering a Remote Programming Password
    • Using Remote Programming to Change the Password
    • Using Remote Programming to Change DND Settings
    • Using Remote Programming to Forward Calls
• Messages
  • Leaving Messages at Other Extensions
  • Viewing and Replying to Messages
    • Canceling Messages Left at Other Extensions
    • Deleting Waiting Station Messages
  • Using Do-Not-Disturb (DND)
  • Using Reminder Messages
  • Paging Other System Users
    • Placing a Page Announcement
    • Enabling or Disabling the Paging Feature
• Hunt Groups
  • Logging in to ACD Hunt Groups
  • Logging out of ACD Hunt Groups
  • Stopping the ACD Hunt Group Wrap-up Timer
  • Other Hunt Group Features
    • Requesting Agent Help
    • Diverting Hunt Group Calls
  • Hunt Group Supervisor Features
    • Accepting or Rejecting Agent Help Calls
    • Monitoring Calls
    • Using Barge-in
    • Stealing Hunt Group Calls
• Troubleshooting
  • Contact Information
  • Troubleshooting Tips
  • Error Messages
• Index
  • A–D
  • E–L
  • M–S
  • T–W
• Back Cover