Document Outline

• Notice to Canadian Customers
• Notice to U.S. Customers
• Notice to Customers in EU Countries
• Notices
• Symbols
• Getting Started
  • Introduction
    • Before you begin using the console
    • Conventions used in this guide
  • Console Components
  • Console Screen
  • Console Keypad
    • Handset and Cradle
  • Keyboard Controls
    • Softkeys (F1 – F12)
  • Starting and Closing the Mitel 5550 IP Console
    • Tools for System Programming and Maintenance
  • Adjusting the Console
    • Console Ringer
    • Console Keypad and Handset Cradle
    • Handset/Headset
    • Console Language
    • Console Time
• Call Handling Basics
  • Handling Calls in the Queued Calls Area
    • Accessing the Queued Calls Displays
    • Monitoring Incoming, Held, and Transferred Calls
    • Selecting Calls from the Queued Calls Displays
    • Adding Notes to Calls in the Queued Calls Display
  • Answering Calls
    • Answering Calls on a “First-come, First-served” or Line-Priority Basis
    • Selectively Answering Calls
  • Dialing Telephone Numbers
    • Leaving a Callback
    • Placing an Outside Call for an Extension
    • Other Ways of Dialing
  • Transferring (Extending) Calls
    • Reaching a Busy Number or an Extension with Do Not Disturb Activated
    • Introducing the Caller before Completing the Transfer
    • Transferring a Call to a Voice Mailbox
    • Transferring a Call to an Outside Number
    • Retrieving a Transferred Call
  • Holding Calls and Retrieving Held Calls
    • Annotating Calls
    • Hold Recall
  • Conference Calls
    • Placing a Conference on Hold
  • Answering Recalls
  • Recovering a Call
• Advanced Features
  • Account Codes
  • Bulletin Board
  • Busy Lamp Field (BLF)
    • Searching the Busy Lamp Field
    • Calling, Transferring, and Picking Up Calls in the Busy Lamp Field
    • Editing the BLF List
  • Call Answering Priority
  • Call Park
  • Incoming Calls Threshold / Screen Pop
  • Cancel Call Forwarding
  • Clear All Features
  • Customize the Queued Calls Displays
  • Data Calls
  • Day and Night Service
  • Do Not Disturb (Extensions)
  • Emergency Calls
  • Firmkey Programming
  • One Button to Voice Mail
  • Message Waiting
  • Operator Absent/Present Status
  • Override
  • Paging
  • Phone Book
  • Scratch Pad
  • Serial Call
  • Trunk Group Status Display
  • System Speed Call
  • Tone Signaling
• Hotel/Motel Features
  • Displaying and Changing Room Information
  • Searching for Rooms
  • Changing Room Occupancy and ConditionStatus
  • Checking-In/Checking-Out
  • Setting and Clearing Wake-up Calls
  • Setting Call Restrictions
  • Blocking Room-to-Room Calls
  • Monitoring Guest Rooms
  • Clearing the Message Register
  • Printing Reports
• Reference
  • Alarms
    • Alarm types
  • Greetings
  • Rerouted Calls
  • Class of Restriction
  • Class of Service
  • Feature Access Codes
  • Glossary
  • Hunt Groups
  • Paging Zones
  • System Speed Call List
  • System Messages
  • Telephone Directory
  • Trunk Numbers
• Index