Document Outline

• Title Page
• Table of Contents
• Introduction to your M3905 Call Center Telephone
  • M3905 Call Center telephone
  • M3905 Call Center features
  • Available ACD Features on the M3905 ACD telephone
• Terms you should know
• Your Telephone’s Controls
  • Programmable Line/Feature Keys (Self-labeled)
  • Programmable Feature Keys (Self-labeled)
  • Call Processing Keys
  • Fixed Keys
  • Application Keys
  • Primary Directory Number
  • Individual Directory Number
• M3905 Call Center Meridian Digital Telephone
• Call Center Agent/Supervisor Features
  • Call Center headset interface
  • Agent login
  • Login with Agent ID and Multiple Queue Assignment (MQA)
  • Default login
  • Correct errors during the login procedure
  • Agent logout
• Agent features
  • Use Activity Code
  • Answer Call Center calls
  • Call Forcing
  • Use the Emergency Key
  • Use Not Ready
  • Answer or make non-ACD calls
  • Contact your supervisor
  • Use Walkaway and Return from Walkaway
• Call Center Supervisor features
  • Agent keys
  • Answer Agent
  • Answer Emergency
  • Call Agent
  • Use the Supervisor Observe and Supervisor Headset Jack
  • Interflow
  • Night Service
  • Observe
• Your telephone non-ACD call features
• Make a call
  • Auto Dial
  • Redial last number called
  • Transfer a call
  • Use Timed Reminder Recall
  • Set up a Conference call
  • Use Call Join
  • Activate Ring Again
  • Use Speed Call
  • Make a System Speed Call
  • Make an Intercom call
• Answer a call
  • Place a call on Hold
  • Use Call Park
  • Display call information
  • Use Call Waiting
• While you are away from your desk
  • Call Forward
  • Forward an internal call
  • Use Remote Call Forward
  • Secure your telephone
• While on an active call
  • Activate Call Charge
  • Charge a call or Charge a Forced call
  • Record a Calling Party Number
  • Trace a Malicious call
• Call features
  • Use Group Call
  • Use Privacy Release
  • Activate Override
  • Activate Override, Enhanced
  • Use the Buzz signal
  • Make an announcement over the Call Page
  • Use Forced Camp-on
  • Radio Page Feature
• Your telephone display information
  • Understand the Meridian 1 Calls Waiting status indicator for ACD
  • Understand the ACD display information for the Meridian SL-100
  • Display agent status
  • Display queue
  • Display call information
• Your M3905 Call Center Telephone Options menu
  • Options feature list
  • To access your adjustable features in the Options menu
  • Select language
  • Change feature key label
  • Adjust the contrast
  • Adjust the volume on your telephone
  • Choose Ring type
  • Use Call Timer
  • Format Date/time
  • Use Key Click
  • Headset Type
  • Display Diagnostics
  • Set MCA Data Parameters
• Accessories for the M3905
  • Additional Key Caps
  • Accessory Connection Module (ACM)
  • Headset
  • Handset
  • Analog Terminal Adapter (ATA)
  • External Alerter and Recorder Interface
  • Key-based Expansion Module
  • Meridian Communications Adapter (MCA)
• Feature Chart
• Meridian 1 Flexible Feature Codes (FFC)
• Meridian SL-100 Feature Access Codes (FAC)
  • A
  • D
  • B
  • C E
  • F
  • G
  • H N
  • O
  • I P
  • R
  • L
  • S
  • M
  • T
  • V
• Index
• Back