Document Outline

• Front Cover
• Notice
• Product Disposal Instructions
• Regulatory Information
• Table of Contents
• Finding Your Way
  • Welcome
  • About This Guide
  • About Your Endpoint
    • General Care
    • Model 8664
    • Model 8665
    • Model 8668
    • Status Indicators
    • Feature Buttons
    • Display and Menu Button
    • Function Button and Softkeys
    • Line Button
    • Headset Jack
  • About Operating Modes
  • About Battery Packs and Chargers
    • Desktop Charger
    • Dual Charger
    • Quad Charger
    • Important Notes about Chargers and Battery Packs
  • About Voice Mail
    • Enterprise Messaging
    • Automatic Speech Recognition (ASR)
  • What You See and Hear
  • Software Compatibility
• Getting Started
  • Introduction
  • Turning Your Endpoint On and Off
  • Locking and Unlocking the Keypad on Your Endpoint
  • Setting Up Voice Mail
    • Initializing Your Mailbox
    • Recording Your Personal Greetings
    • Recording Your Voice Mail Directory Name
  • Making and Receiving Calls
    • Intercom Calls
    • Outside Calls
    • Emergency Calls
    • Call Waiting
  • Placing Calls On Hold
  • Placing Conference Calls
  • Transferring Calls
    • To Another Extension
    • To Voice Mail
    • To an Outside Number
  • Using Reverse Transfer
  • Forwarding Calls
    • Manual Call Forwarding
    • Automatic System Forwarding
    • Redirect Calls
  • Redialing a Number
  • Displaying Information on Your Endpoint
    • Date, Time, Name, and Extension Number
    • Outside Party’s Name/Number
  • Using the Mute Feature
  • Using the Message Feature
    • Leaving Messages
    • Retrieving Messages
  • Accessing Your Mailbox
  • Disabling and Enabling ASR
  • Accessing Voice Mail Messages
    • Listening to Messages
    • Recovering Deleted Voice Mail Messages
    • Recording and Sending Voice Mail Messages
    • Canceling Unheard Voice Mail Messages
  • Using Do-Not-Disturb Mode
  • Using Reminder Messages
• Moving On
  • Introduction
  • Setting Endpoint Preferences
    • Ring Options
    • Phone Options
    • System Info
    • Extension
    • Push-To-Talk (Model 8665 only)
  • Setting Mailbox Preferences
    • Changing Your Mailbox Password
    • Changing the Voice Mail Message Envelope
    • Changing the Call Screening Transfer Method
    • Programming a Fax Destination
    • Changing the Message Search Order
    • Programming Remote Messaging
  • Changing Volume Levels
  • Returning to Default Operation
  • Speed Dialing
    • Station Speed Dial
    • System Speed Dial
  • Using Record-A-Call
  • Paging
    • Making Pages
  • Performing a “Hookflash” During a Call
  • Programming Softkeys
    • Feature Buttons
    • DSS/BLF Buttons
  • Using Account Codes
  • Screening Calls
  • Using Directories
    • Telephone Directory
    • Voice Mail Directory
  • Programming Remote Feature Access
    • Remote Access Password
    • Remote Feature Access
  • Requesting Agent Help
  • Working in Hunt Groups
    • Hunt Group Calls Enabled/Disabled
    • ACD Hunt Groups
  • Using the Push-to-Talk Feature
• Using E-Mail Reader
  • Introduction
  • E-Mail Reader Features
  • Using Your Advanced Mailbox
  • Setting Up Your E-Mail Password
  • Accessing E-Mail Messages
  • Using Main Menu E-Mail Reader Count
  • Accessing Fax Messages
  • Recovering Deleted Messages
  • Changing Message Envelopes
  • Voice Mail Flowchart (Advanced Mailbox)
• Learning More
  • Introduction
  • What the Administrators Can Do for You
  • Frequently Asked Questions (FAQs)
  • Default Feature Codes
• Index
  • A–D
  • E–H
  • I–Q
  • R–Z
• Standard Mailbox Flowchart
• Back Cover