Document Outline

• Contents
• Preface
  • Purpose
  • Intended users
  • Overview
  • Conventions and terminology
  • Reasons for reissue
  • Related documentation
    • Change descriptions
    • Administration documents
    • Software documents
    • Hardware documents
    • Call Center documents
    • Avaya CMS upgrade documents
      • Base load upgrades
      • Platform upgrades and data migration
      • Avaya Call Management System Upgrade Express (CUE)
    • Documentation Web sites
  • Support
• Installation
  • Preparing for installation
    • Safety precautions
    • System precautions
    • Required tools
    • Electrical specifications
    • Physical specifications
    • Service access specifications
    • Environmental specifications
  • Unpacking and inventorying the equipment
    • Parts list
    • Determining the computer model
      • Features
      • Physical labeling
      • Software check
    • Computer layout
      • Front panel
      • Back panel - V880
      • Back panel - V890
    • Hardware options
      • V880 hardware options
      • V890 hardware options
    • Rack mounting
  • Setting up power
  • Peripheral connectivity
  • Parts list
  • Connecting the monitor, keyboard, and mouse
  • Connecting the remote console modem
  • Connecting to external interfaces
    • Connecting the switch link
    • Connecting to the customer network
  • Turning on the system and verifying POST
  • Identifying installed PCI cards
  • Setting the remote console modem options
  • Turning the system over for provisioning
• Maintenance
  • Precautions
  • Computer layout
    • Front panel
    • Rear panel - V880
    • Rear panel - V890
  • Turning the computer off and on
  • Accessing components inside the computer
    • Opening and removing a side door
    • Replacing and closing a side door
  • Using an ESD wrist strap
  • Maintaining PCI cards
    • Required references
    • Precautions
    • PCI card configuration
      • Reconfiguring PCI network cards
      • V880 PCI card configuration
      • V890 PCI card configuration
    • PCI card compatibility with CMS loads
      • HSI/P X.25 interface card
      • GigaSwift four port ethernet card
    • Maintaining hot-plug PCI cards
      • PCI slot LEDs for hot-plug operation
      • Preparing a hot-plug card for removal
      • Removing a hot-plug PCI card
      • Installing a hot-plug PCI card
      • Configuring the new or replacement card
    • Replacing the graphics card
    • Installing the XVR-100 software packages (V880 and R3V11 only)
    • Replacing SCSI cards
    • Maintaining HSI/P cards (R3V11 on V880 only)
      • Replacing an HSI/P card
      • Installing the first HSI/P card or a pair of HSI/P cards
      • Installing HSI/P software and patches
      • Setting up the switch link for each ACD
      • Adding a second HSI/P card
  • Maintaining disk drives
    • Prerequisites
    • Disk drive compatibility with CMS loads
    • Disk drive configurations
    • Required references
    • Replacing disk drives
      • Replacing a single boot disk or replacing data disks
      • Replacing both boot disks
      • Setting up the disk drives
      • Partitioning disk drives
    • Adding disk drives (optional)
  • Replacing the DVD drive
  • Maintaining tape drives
    • Tape drive compatibility
    • Ordering tapes
    • Cleaning the tape drive
    • Replacing the internal tape drive
    • Adding and removing an external tape drive for data migration
  • Maintaining CPU/Memory boards
    • CPU and memory configurations
    • Checking the current memory and CPU configuration
    • Shutting down the system
    • Removing a CPU/Memory board
    • Replacing memory
    • Installing a CPU/Memory board
    • Restarting the system
  • Replacing a power supply
• Troubleshooting
  • Using the remote console
    • Redirecting the console using Solaris
      • Redirecting the local console to the remote console
      • Redirecting the remote console back to the local console
    • Redirecting the console using OpenBoot mode
      • Redirecting the local console to the remote console
      • Redirecting the remote console back to the local console
  • Tools
    • Using the prtdiag command
    • Using the cfgadm command
    • System messages
    • OpenBoot PROM firmware tests
      • Using the OpenBoot PROM tests
      • Test descriptions
      • Probing disk drives
      • Probing all SCSI media devices
      • Probing the IDE DVD device (V890 only)
    • OpenBoot diagnostic tests
      • Test descriptions
    • POST diagnostic messages
      • Memory failure
    • OpenBoot initialization commands
    • Diagnosing status indicators
      • Front panel status indicators
      • PCI slot status indicators
      • Power supply status indicators
      • Disk drive status indicators
      • Tape drive status indicators
    • Sun Validation Test Suite (VTS)
      • Prerequisites
      • Using SunVTS
  • Troubleshooting disk drives and DVD drives
  • Troubleshooting tape drives
    • Checking tape status
    • Reassigning device instance numbers for tape devices
  • Recovery procedures
    • Preserving data after a system failure
    • Loss of power
    • Probe command warnings
    • Reseating HSI/P cards (R3V11 and V880 only)
    • Resetting a device alias
    • Remote console port problems
• Glossary
• Index