Sony SAT-B50 - Manual (Page 75)

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Digital Satellite Receivers
SONY ELECTRONICS INC. (“SONY”) warrants this Product
(including any accessories) against defects in material or
workmanship as follows:
1 LABOR. For a period of 90 days from the original date of
purchase, if the Product is determined to be defective, SONY
will repair or replace the Product at no charge. After this 90
day period, you must pay for all labor charges.
2 PARTS. For a period of one (1) year from the original date of
purchase, SONY will supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any
replacements will be warranted for the remainder of the
original warranty period or ninety (90) days from installation
by SONY’s authorized facility, whichever is longer.
3 ACCESSORIES. Parts and labor for all accessories are for one
(1) year.
4 IN-HOME. For a period of one (1) year from installation date,
if the unit was professionally installed by a SONY authorized
Digital Satellite Receiver Installer and the LNB (Electronic
Antenna Element) fails to function properly, SONY will repair
or replace the LNB with a new or rebuilt part. Labor to repair
or replace the LNB (after 90 days from purchase) will be at
your expense. If no problem is found, or any other item fails, it
will be your responsibility to pay the installer their regular rate
for an in-home service call.
To obtain warranty service, you must take the Product, or deliver
the Product freight prepaid, in either its original packaging or
packaging affording an equal degree of protection, to a SONY
authorized Digital Satellite Receiver service facility. Please see the
telephone number at the end of this section for a number to call to
locate the closest facility.
This warranty does not cover customer instruction, installation,
setup adjustments or signal reception problems.
This warranty does not cover cosmetic damage or damage due to
acts of God, accident, misuse, abuse, negligence, commercial use,
or modification of, or to any part of the Product, including the
antenna. This warranty does not cover improper installation (if
self-installed), loss of use of the product, or wasted programming
charges due to product malfunction. This warranty does not cover
damage due to improper operation or maintenance, connection to
improper voltage supply, or attempted repair by anyone other
than a facility authorized by SONY to service the Product. This
warranty does not cover Products sold AS IS or WITH ALL
FAULTS. This warranty is valid only in the United States.
Proof of purchase in the form of a bill of sale or receipted invoice
which is evidence that the unit is within the Warranty period must
be presented to obtain warranty service.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an
implied warranty lasts, so the above limitations or exclusions may
not apply to you. In addition, if you enter into a service contract
with the SONY Partnership within 90 days of the date of sale, the
limitation on how long an implied warranty lasts does not apply
to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
For your convenience, SONY ELECTRONICS INC. has established
telephone numbers for frequently asked questions. To locate the
servicer or dealer nearest you, for assistance or resolution of a
service problem, or for product information or operation, call:
SONY SATELLITE SYSTEM INFORMATION CENTER
1-800-838-7669 (Sony)
For an accessory or part not available from your authorized dealer,
call:
1-800-488-7669
About Sony Customer Support
Every DIRECTV System manufactured by Sony comes with Sony’s
Express Support at no charge to you. In the event of a system
failure, our Express Support Program can have a replacement
receiver on its way to you via overnight Federal Express (for calls
Monday-Friday until 7:30 pm Eastern Time; Saturday delivery
depends upon zip code). All it takes is a valid credit card to cover
a security deposit, and Sony will pay freight in both directions.
Our Express Support continues with our 800 number, staffed by
dedicated technical representatives who can answer questions on
dealer locations, system operation, installation, hookup,
accessories, and how to get the most out of your home
entertainment system. Sony’s Express Support program: another
expression of our commitment to excellence in customer service.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT. IN NO EVENT SHALL SONY BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER ARISING OUT OF THE USE OR INABILITY
TO USE THE PRODUCT. UNDER NO CIRCUMSTANCES
SHALL SONY’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO
THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY.
Limited Warranty